the world around us We live in extraordinary times. Technology, society, the job market - they’re all rapidly advancing, and opening up previously unimagined opportunities. With innovation driving the world of work even faster, many of us are left wondering how can I find a job that works for me? people at the heart of everything we do at is unlike working at any organization. Because at we put people at the heart of everything we do; this goes for our clients, our candidates, our employees and society. By combining our passion for people with the power of today’s technologies, we support people and organizations in realizing their true potential. We call this Human Forward. Are you our new colleague? We’re looking for a Regional service delivery manager at is the number one staffing company with many operating companies divided across different countries. Driven by its “Tech & Touch” strategy, is pursuing digital transformation and quickly becoming a truly ly integrated Tech & Touch is “The ” that aims to pick up successful local innovations and refactor them for scale across the wider group. Besides innovation, operating companies (opcos) and group-level entities increasingly work together on projects and establish “ chapters”in areas like HR, finance, marketing and data science. your typical day includes As part of in the IT organization you report to the regional service delivery lead. You will act as the company's customer success manager, representing digital factory products, services and support you are responsible for building a strong customer relationship with the IT leadership of the operating companies in your region - NL, , and ; drive input to service innovation in line with customer needs, feedback and product ; keep abreast with latest product developments and identify new opportunities for your ; translate customer requirements into demands, aligned with product owners contribute to the continual improvement of delivery services processes as well as the maturing of the different portfolios, capabilities along with the product owner and service management office engage your customers early in the deployment cycle to get them on board for new products or upcoming project and set expectations around people, processes and technologies as they relate to the products and operations you manage risk , delivery or cost challenges until resolved and customer satisfaction is at the desired level your background For this regional customer success role, you know all ins and outs and are eager to stay up to date with the latest developments of practices and IT-information technology trends. Good understanding of the relationship between , applications and business processes. Furthermore, you recognize yourself in the following working experience years in a customer facing management role bachelor or master’s degree, preferably in fluent in speaking and writing in Dutch and English is a must. communication/collaboration strong and influential relationship management skills with IT management /C-level ( RCDO, , ) , stakeholders and external IT partners excellent communication skills to bring complex information and ideas to multidisciplinary stakeholders and able to explain technical concepts to nontechnical management involving stakeholders in projects and using convincing skills to sell ideas and services; negotiating to achieve win-win outcomes role related competencies experience in a complex large scale internal and external environment knowledge of and agile ways of working frameworks like , ITIT, Effective problem solver with ability to examine and re-engineer processes, procedures and practices High level of IT competence with aptitude for learning new technologies and processes with a focus on and technologies and processes Commercially acumenous – experienced in understanding contractual obligations and working to deliver high quality on this basis Within we defined the following Human Forward Leadership competencies delighting people connect people (client, talent, employee, society), building strong client relationships and delivering client-centric solutions. performing today resourcefulness securing and developing resources effectively and efficiently. leading change manages ambiguity operating effectively, even when things are not certain or the way forward is not clear. securing the future drives vision and purpose painting a compelling picture of the vision and strategy that motivates others into action. human forward starts with you ’s purpose is supporting people and organizations in realizing their true potential. And this starts with making your work meaningful every day. It’s people-work at its best. Making work meaningful. So if you recognize yourself in the profile above, we gladly invite you to apply for this ; about and Our vision is to help as many people as possible realize their true potential throughout their working life. To do this, we are driven to become the world’s most valued ‘work life partner,’ with an ultimate goal of making a positive impact on million work lives by . It combines the core pillars of our strategy, our building blocks - strong concepts, best people, excellent execution and superior brands - with the strength of digital in the form of superior HR technology, customer experience and data. Combining years of HR knowledge with technology, fueled by industry best-in-class customer experience and data, will enable us to provide hyper-personalized experiences at a higher speed and scale than ever. This combination of knowledge, human touch and technology will set us apart from the market by enabling us to see the possible in people and offering a truly distinctive life-long relationship with our clients, talent and employees. moves toward a more operating company. To support our vision and strategy, we recently introduced digital Centers of Excellence (CoEs). These are teams of skilled and colleagues whose mission it is to provide with best practices, standards and superior digital capabilities for a specific focus area. The CoEs are part of ’s . For more information about , see .