Principal Support Model WSP consultant

About the Team

Workday Success Plans Team is all about our customers and their entire journey with Workday. Workday Success Plans are subscription‑based plans designed to help our customers unlock the full power of Workday by closing the acceleration gap with comprehensive expertise, support and education at every step of their journey with Workday; and embrace the opportunities that emerge during times of change.

About the Role

Are you passionate about sharing leading practices and helping others avoid pitfalls? The Workday Support Model team works directly with customers through strategic advisory consulting services, targeted micro consulting engagements, and facilitated group discussions enabling customers to design and optimize their support teams, processes and governance models to set themselves up for ongoing success. As a trusted Workday Support Model Consultant, you will assist customers with strategic advice at various points of their lifecycle, whether it is starting off on the right foot during deployment, managing through expanding their Workday footprint or growth of their business via acquisition and mergers. Customers will benefit from your knowledge, based on your experience and that of the many customers we interact with, as you identify key considerations and provide tailored recommendations. With no one‑size‑fits‑all playbook, you will effectively listen to a customer’s unique situations, validate leading practices and identify considerations not accounted for. In addition to delivering Workday Success Plans services, our consultants will also contribute the design and development of the Workday Success Plans products as we continuously look to improve and add to our offerings.

Additional Responsibilities

• Contribute to thought leadership and advancement of content
• Confidently and consistently provide excellent customer service
• Conduct discovery activities to understand customer requirements, timeline and scope of the engagement
• Ensure customers are aware of related Workday Success Plan offerings
• Participate in training and other events that help share knowledge with other consultants
• Keep up to date with industry practices such as agile methodology, product models and automated technology

Basic Qualifications (Must Haves)

• 8+ years of leading support and post‑production governance programs for HR or Financials technology or related customer engagement experience

Other Qualifications

• Experience with Workday products as a user or consultant
• Functional expertise in HCM, Financials and/or Supply Chain
• Ability to work independently and manage multiple assignments
• Innovative problem solver with the ability to quickly identify and understand issues and drive toward effective resolution
• Ability to effectively work across teams, overcome resistance and navigate a complex organization
• Knowledge of software development life cycle (SDLC) processes and procedures (including Waterfall and Agile), as well as knowledge of software testing concepts
• Bachelor’s degree or relevant work experience

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in‑person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you’ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.