Head of Operational Support- Cargo

Swissport Amsterdam, North Holland, Netherlands

Head of Operational Support- Cargo

Swissport Amsterdam, North Holland, Netherlands

Location: Amsterdam, Madrid, Brussels or Frankfurt

Reporting to: COO CEMEAI

About Swissport

We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.

In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.

The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.

Job Summary

The Head of Operational Support Cargo – CEMEAI is a critical senior leadership position and as such the role holder must possess strong senior operational skills and commercial acumen to ensure consistent day-to-day activities of the cargo operation across the CEMEAI region.

Your Responsibilities:

• Lead Cargo operations, drive, and continuously improve health & safety measures and KPIs related to people, equipment, facilities, and aircraft involved in the operation to ensure best in class QHSE targets are achieved within the Region.
• Act as an ambassador of the Six Safety Commitments, ensuring that their teams put safety and compliance first, without exceptions.
• Continuously analyse financial and operational performance and forecast data to identify trends and to determine progress toward targets.
• Proactively identify and capture improvement potential where possible.
• Responsible and accountable for the delivery of operational performance and quality of service and achievement of KPI’s as set monthly and/or annually and adjusted when appropriate.
• Lead and manage the Cargo Operational Support team for CEMEAI region
• Work closely with the teams to build a development programme that takes their management team from Operators to Business Leaders who truly understand their business and station KPI’s.

Qualifications and Competencies

• Minimum 7 years’ experience in Operations and 5 years in a leadership position
• Strong leadership skills and a proven track record of managing and motivating all levels to achieve operational goals
• Fluency in English, other languages an advantage
• Strong understanding of financial measures and knowledge of labour laws and regulations
• Ability to build strategic relationships in the field and influence change

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category.