Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. As a Dutch-English Customer Service Associate working Remotely in Greece in support of our Booking.com team, you'll be a part of bringing humanity to business.
Joining our TTEC Greece team can be an exciting way to gain international work experience while immersing yourself in Athen's vibrant culture and stunning landscapes. This position offers valuable skills in the customer service and travel industries that can lead to a long-term career with our award-winning team!
Whether it's getting answers for customers quickly, consulting on products or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.
Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
Ensure a high level of partner service and a positive partner experience
~ Fluent in Dutch and English
~ 6 months or more experience in customer service, hospitality, retail or F&B service
~ Recognize, apply and explain your product or service knowledge
~ High speed internet in your quiet home work environment
~ Knowledgeable, encouraging, supporting and present leadership
~ Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
~ We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. You'll report to a Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.