As a member of our customer service team, you will be the first point of contact for our French domestic and export markets. Working closely with the customer service team leader, you will handle inquiries, resolve issues, and maintain strong relationships with our customers and consumers. Processing and managing customer orders accurately and efficiently in our SAP system.
Providing exceptional after-sales support, addressing inquiries, and resolving issues related to returns, shipping discrepancies, pricing, and order inaccuracies.
Implementing promotional offers, managing return material authorizations, and updating customers on order statuses.
Collaborating with sales teams, warehouse staff, and other departments to ensure smooth operations and customer satisfaction.
Hybrid work model allowing for one remote day weekly.
~ Direct path to permanent contract for high performers.
~ Join a supportive international team of 10-20 colleagues.
~ Informal, open company culture with ad-hoc team gatherings.
~ Ample training via our Online Academy to boost your skills.
~ Potential for professional growth within a global leader.
~ Supportive leaders focused on your success and development.
~ 2 years of proven customer service experience.
~ Native, near native level in French, fluent in English/Dutch.
~ Excel proficient; SAP knowledge preferred.
~ Over het bedrijf
Located in Breda, our company is a global leader in fishing tackle, dedicated to creativity, sustainability, and excellence. With offices in 19 countries, we pride ourselves on delivering innovative products worldwide.
Join our collaborative team of 10-20 members, where diverse skills are celebrated.