Product Manager

Join ING’s Daily Banking & Mobile Led tribe, where we design and deliver the next generation of everyday banking experiences for millions of customers in the Private Individuals and Private Banking segments. Within this dynamic and ambitious environment, you’ll be part of the Current Accounts In-life team, working at the heart of a large, complex and strategically important program focused on launching new payment account packages and a completely renewed subscription experience.

We constantly innovate to deliver reliable, secure, and high-quality digital journeys. To support this major initiative, we are looking for a Product Manager with strong IT delivery affinity and extensive experience in online journey testing . You will bring a customer lens to every scenario and ensure that every journey works smoothly, end to end.

You will work alongside Customer Journey Experts, developers, a data analyst, integrators, and a project manager to build, test, and refine critical customer processes.

Your responsibilities include:

• Building deep understanding of all relevant customer journeys and scenarios within Current Accounts and subscription products.
• Preparing structured test plans and managing test data for new and existing subscription journeys.
• Performing thorough end-to-end testing, coordinating with multiple teams, and documenting all findings.
• Executing integrated tests with products and stakeholders involved in the subscription experience.
• Ensuring effective defect management: identifying issues, documenting them clearly, and coordinating retests.
• Improving the overall test strategy and advising on opportunities for test automation.
• Supporting developers with technical testing when needed.
• Ensuring quality from the start by closely collaborating with developers, analysts, and journey experts.

This role combines customer-centric thinking with product and test management.

You will safeguard the customer experience while navigating a large enterprise environment, making your impact felt across ING’s digital landscape.

Requirements

We select talented people for their potential and mindset. Curiosity, ownership, and continuous improvement are key in our culture.

• Affinity with financial products and customer-focused digital solutions.
• Fluency in Dutch and English.
• A Bachelor’s or Master’s degree in IT or a related field.
• Minimum 3 years of experience in acceptance and usability testing.
• Experience in Agile/Scrum and cross-functional teamwork.
• Strong analytical and problem-solving abilities.
• A highly structured, detail-oriented working style.
• A proactive, collaborative attitude.
• Preferably experience in a banking or large international environment.

You will join a future-shaping program within ING, take ownership of the testing of entirely new journeys, and help deliver a subscription experience used by millions. This is a role for someone who enjoys complexity, cross-team collaboration and ensuring customer journeys are nothing less than excellent.

Benefits

• A 6-month contract with the option for extension.
• A 36-hour work week.
• A salary ranging from € 3.872,12 - € 5.725,00 (based on 36 hours and depending on experience).
• Hybrid working, including allowances for home working and travel expenses.
• Holiday allowance, 13th-month salary and a pension scheme.