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Solliciteren

Plaats

Eindhoven
Noord-Brabant
Nederland

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2025-12-09

Online tot

2026-02-07
EUR 15.00 HOUR

Salesforce EU Admin Support Lead

DLL
Noord-Brabant Eindhoven
2 weken geleden

Job Description Salesforce EU Admin Support Lead The Salesforce Support Administrator leads the Salesforce maintenance and support team, ensuring smooth daily operations of the CRM platform. This role is responsible for managing incidents, maintaining SLAs, and applying ITSM best practices to deliver high-quality support services. Find out more here about how you can unleash your full potential at DLL Day To Day

Lead the Salesforce support team in day-to-day operations and incident resolution activities.
Monitor and manage incoming support requests, ensuring timely resolution in line with defined SLAs.
Apply ITSM best practice principles to manage incidents, problems, and service requests effectively.
Maintain system health, perform routine tasks / checks, and ensure data integrity.
Collaborate with stakeholders to identify and implement continuous improvements in support processes.
Provide technical guidance and mentorship to junior support staff.
Coordinate with Salesforce developers and business analysts for issue escalation and resolution.
Document support procedures and maintain a knowledge base for recurring issues.

Measures

Uphold the agreed SLA targets

All members enjoy

Two working days per year volunteering for a local charity.
Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
Flexible hours with possibility to work from home
Career development opportunities: online learning, member development programs.
Click this link for an overview of all the benefits in your region.

We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect” Essentials

Relevant Salesforce Admin (or Developer) certification
Experience in leading support teams or managing service delivery in multi-national environments.
Experience with change control and release management processes in Salesforce environments.

Extras

Experience with Gearset and CI/CD pipelines
Experience with ServiceNow

Choose wellbeing DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives. Our Four Wellbeing Categories Are As Follows

Connection – Build meaningful connections with other DLL members
Health – Manage mental, emotional and physical health
Finance – Provide learning opportunities to help members achieve personal financial health
Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL Good To Know

Deadline for application: December 31st (application deadline may close sooner if a high number of applications are received)
The selection process may involve an assessment.
Applications via email will not be reviewed. Please apply online via our career website.
DLL’s referral program applies
For more information, please contact our Talent acquisition partner Omnia Hassan via

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check. DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

Solliciteren

Salesforce EU Admin Support Lead

Plaats

Contract

Datum gepubliceerd

Online tot

Salesforce EU Admin Support Lead

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