IT Support Engineer - EUC / SCCM

We are looking for an experienced IT Support Engineer (EUC) with strong hands-on skills in SCCM, Windows, LAN/WAN, and Desktop Support to provide high-quality technical support across end-user environments.

You will be responsible for troubleshooting hardware, software, and networking issues, performing installations, upgrades, and providing onsite/remote support to users.

Responsibilities

• Install and configure laptops, desktops, and peripherals for end-users
• Respond to support requests and diagnose issues (hardware, software, networking)
• Provide onsite or remote technical support to end-users
• Troubleshoot and resolve Windows OS, connectivity, and application issues
• Install, upgrade, and maintain operating systems and applications
• Manage IMAC activities for printers, devices, and services
• Issue and track loaner PCs and peripheral stock
• Configure and support IP phones , user desk phones, and provide training if needed
• Support Level 2/3 teams with onsite touch services when required
• Install and de-install AV equipment and cabling in meeting rooms
• Perform tape handling and offsite storage coordination
• Conduct site surveys in preparation for major rollout or maintenance work
• Advise on software/hardware upgrades and provide basic user training

Required Skills & Experience

• 6+ years of experience in desktop, field, or EUC support roles
• Strong hands-on experience with:
• SCCM / MECM
• Windows operating systems
• LAN/WAN networks
• IP Phones
• Excellent troubleshooting, analytical, and organisational skills
• Strong communication skills, able to work with users at all levels
• Experience installing, configuring, and maintaining hardware/peripherals

Nice to Have

• Experience supporting AV setups
• Familiarity with ITIL environments
• Knowledge of remote support tools and ticketing systems

Soft Skills

• Service-oriented mindset
• Ability to work independently and within teams
• Strong problem-solving and prioritization skills

Location

Amsterdam, Netherlands

(Onsite at customer location)