Key Account Manager

We are seeking a Key Account Manager for France & Belgium to lead commercial growth across Retail, Pet Specialty, Garden Centers, and Online channels. As our sole representative in the market, you will shape customer relationships, drive business expansion, and act as the key link between European customers and our teams in Europe and Thailand.

This role offers high autonomy, full commercial ownership, and the opportunity to elevate our presence in two strategically important markets. You will work at the intersection of Sales, Supply Chain, Project Management, R&D, Packaging, and Factories, enabling long-term business success in a dynamic and fast-growing category.

This position can be based in France or the Netherlands and reports to the General Manager, i-Tail Europe.

Your Key Responsibilities:

Commercial & P&L Leadership

• Take joint accountability for topline and bottom-line performance across your accounts
• Negotiate annual pricing and customer agreements
• Build yearly sales forecasts and identify financial risks
• Partner with the General Manager on mitigation plans and commercial opportunities
• Conduct regular competitive intelligence and market analysis
• Lead monthly forecasting, annual budgeting, and the five-year strategic planning cycle

Business Development & Customer Growth

• Prospect and acquire new customers across channels (Retail, Pet Specialty, Garden Centers, Online)
• Strengthen relationships with existing customers and expand share of wallet
• Develop initiatives to enhance service levels and customer satisfaction
• Drive value and volume growth across customer pipelines
• Act as the primary customer contact in France & Belgium

Operational & Cross-Functional Collaboration

• Work closely with Project Managers on ongoing projects and ensure milestones are met
• Coordinate with factories, traffic teams, and local supply chain for repeat orders
• Maintain regular communication with R&D, Procurement, Packaging, Quality, and other technical teams in Thailand
• Share continuous customer and market insights to enable product, process, and service improvements

Why Choose Us?

• Global Industry Leader : Be part of a globally recognized organization known for its commitment to quality, innovation, and sustainability.
• Our Values: At Thai Union, we uphold a culture defined by passion, humility, and respect. Our team is driven by a responsible, collaborative, and innovative approach, ensuring that our work contributes to meaningful change in the seafood industry.
• Impact at Scale: As the sole market representative for France & Belgium, you will have a unique opportunity to shape the regional commercial strategy and influence customer partnerships.
• Cross Functional Exposure: Collaborate closely within the Commercial, Supply Chain, R&D, Marketing, Quality, and Project Management teams across Europe and Thailand.
• A new chapter for your career: This is an ideal role for someone who thrives in dynamic environments, values autonomy, and enjoys building strong customer relationships while driving commercial performance .

About You:

• Proven experience in negotiation and business prospection
• Strong financial and commercial acumen
• Excellent communication skills for both commercial and technical topics
• Ability to build long-term customer partnerships
• Strong interpersonal and cross-functional collaboration skills
• Comfortable working in an international environment
• Fluent in English and French
• Creative, solution-oriented, persistent, and driven to achieve results

About Us:

Thai Union Group , a global seafood leader and the largest canned seafood producer in the world, plays a dominant role both as a Private Label (OEM) manufacturer and through its global brand portfolio, including Chicken of the Sea, John West, Petit Navire, Parmentier, Mareblu, King Oscar, Rügen Fisch, SELECT, Fisho and Qfresh, among others. Thai Union is committed to realizing its “Healthy Living, Healthy Oceans” vision. With a strong focus on health, wellbeing, and responsible sourcing, we take our commitment to sustainable fishing and marine stewardship seriously. In 2016, Thai Union launched SeaChange® , our global sustainability strategy dedicated to caring for the oceans, reducing waste, and protecting the people and communities we work with.

i-Tail Corporation , a key subsidiary of Thai Union Group, is one of the world’s largest pet food manufacturers and the engine behind our global pet care innovation. i-Tail Europe (iTE) represents the European commercial and operational hub for our pet food business, serving leading retailers, specialty stores, brand partners, and distributors across the region. We are committed to delivering high-quality, nutritious, and innovative pet food solutions backed by strong R&D, technical expertise, and a global supply chain that ensures consistency, safety, and excellence for our customers.

Our values guide how we work and how we collaborate with our customers and colleagues. We act with passion, humility, respect, responsibility, collaboration, and innovation. Even in challenging times, our teams are committed to doing the right thing and delivering meaningful results. Our people bring positivity, resilience, fortitude, and humour to their work every day.

We are also deeply committed to fostering an inclusive work environment where every individual feels valued and recognized for who they are. This is essential to our success. Each employee contributes to Thai Union and i-Tail’s achievements — regardless of gender, education, religion, origin, nationality, disability, or age.

What we can offer you

• Competitive salary and benefits package
• Opportunities for career development and professional growth
• A collaborative and international work environment
• A business driven by innovation, responsibility, and teamwork

Next Steps

If you’re passionate about making a difference and thrive in a flexible, collaborative setting, we’d love to hear from you!

We will review your application and if we think you meet the criteria of the role, we will reach out.

You will have a call with one of our recruitment team and then if we move to the next stage, we will set up an interview with your potential new manager either face to face or via Teams. Final stage interviews are usually face to face.

Thai Union is committed to providing equality of opportunity. If you require any reasonable adjustments to support your application, please let us know.