Chief Revenue Officer

Decent Amsterdam, North Holland, Netherlands

Chief Revenue Officer

Decent Amsterdam, North Holland, Netherlands

Direct message the job poster from Decent

Founder of Decent | On a mission to change Recruitment - Humanizing digital growth

Technology that not only connects, but changes lives

In a world that appears increasingly connected, one statistic remains stubborn: 41% of the global population does not have reliable internet access. For millions of migrants worldwide, this means their families back home are often not or less reachable through modern communication tools. Talk360 still makes it possible to stay connected.

Talk360 breaks through that barrier.

"By 2027, we will connect more than 10 million consumers by making international calling accessible through our technology." - Hans Osnabrugge CEO Talk360

Talk360's mission is to enable Africans living abroad to support and stay in touch with their loved ones in Africa. Although many assume that internet-based calling apps are the standard, the reality in much of Africa is different. Internet penetration is still limited, connectivity can be unstable, and data is expensive. This means that millions of people cannot rely on purely internet-based solutions to stay in contact with and support their families.

That is where Talk360 makes the difference: by enabling an international calling experience that works on any phone, with or without internet access. And by giving customers the ability to send airtime or mobile data back home. Every day, the team focuses on delivering the best, most reliable customer experience by being trustworthy, affordable, and accessible.

With more than 5 million users, a solid investment round (with backing from both South Africa and Europe), and a roadmap to $20 million+ in revenue by 2028, Talk360 is ready for its next growth phase.

About Talk360

Talk360 was founded in 2016 by co‑founders Hans, Jorne, and Dean, from a deeply human need: to stay connected, always and everywhere. The platform started as an alternative to expensive and unreliable calling methods and quickly grew into an international player in digital inclusion.

What makes Talk360 unique:

• The app user needs internet, but the receiver does not. You can call any landline or mobile number in the world.
• Call quality is stable and clear, worldwide.
• The possibility to send airtime and mobile data back home.
• Everything is designed around simplicity, trust, and accessibility.

Today, the team counts 34 employees across Europe and Africa. The culture is international, entrepreneurial, ambitious, and pragmatic. Talk360 not only has the mission to connect, but also to grow its second product line: Shop360, a platform for the diaspora community to buy services and products for their families back home. That means new propositions, new markets, and new challenges.

The role: building towards sustainable growth & connection

As Chief Revenue Officer, you are ultimately responsible for all commercial activities. Your challenge will be to achieve 25% annual growth with at least 15% EBITDA through strategic cross/upsell, retention, and organic growth. You know how to achieve scalable growth by continuously thinking from a CAC vs. LTV perspective. For example, you ensure that your team runs two-weekly digital experiments. Over the past year, a strong foundation has been built by an interim CRO focusing on the right customers and the right approach this now needs to be further professionalized and scaled.

Your responsibilities:

• Leading the marketing, CRM, data, and partnerships team, which consists of 7 people: CRM Specialist, Paid Marketing Specialist, Visual Designer, Data Lead, Data Analyst, Global Partnerships Manager, and the South Africa Lead. Over the past year, the team has matured, works more independently, and still holds great potential.
• One of your main focus points will be strengthening the retention strategy. You will make a deep-dive together with the data analyst into areas that can be improved across the entire commercial customer journey, from awareness to cross/upsell, including customer service, based on clear segmentation.
• A scale-up way of working has been implemented, with clear KPIs. Based on these KPIs and targets, you will realize further growth. Other KPIs you will manage include: LTV, CAC, ROAS, and funnel conversion.
• You will receive funnel ownership: from acquisition to repeat purchase, loyalty and referrals. You use in-depth data to analyze the use of different channels and manage your team to run campaigns that contribute to revenue.
• Expanding Shop360, a strategic growth pillar, for sending mobile data and airtime.
• Aligning with product, tech, and support for optimal collaboration. Based on data, you’ll create clear dashboards that help the rest of the organization professionalize and grow. You discuss bottlenecks weekly with the MT and quarterly in more extensive sessions.
• In this role, you work closely with Hans, the CEO. It is important that you take a proactive role and show ownership.

What we are looking for in you as Chief Revenue Officer

Marketing & Strategy:

8+ years in growth and/or marketing in B2C digital products. You have worked at a pure player platform or digital service company, so you understand the dynamics. You have expertise in full-funnel marketing: SEA, CRM (especially retention), ASO, brand, content, pricing, and CRO because you have worked hands‑on with these levers, you are able to coach the team.

It’s a plus if you have demonstrable experience in scaling international startups or scale‑ups, and you know how to connect strategy and execution to deliver real results. You understand our unit economics aspirations. In this role, we don’t expect you to act as a finance lead, but it’s important that you are numbers‑oriented and have managed a P&L before.

Leadership:

You are mature and experienced, you lead with ownership and high energy. You know how to build and develop teams and you are a reliable and stable sparring partner for the MT. You thrive in international, diverse environments and understand how to bring different cultures together around shared goals.

Personality:

Strategic and hands‑on:

you can think, but especially you can do. In this phase of Talk360, a corporate‑only background is unfortunately (often) not a match, decision‑making speed and execution differ too much.

Personality & Values:

Positive, energetic, pragmatic, and communicative. You value happy users and colleagues, are motivated by our mission, and know how to involve others in contributing to it. You are a winner — you want to win, but not at all costs. That’s why your team and stakeholders see you as a lead by example.

Data‑minded & experimentation‑driven:

you test, learn, and adapt. You know how to set priorities based on data and maintain an overview to ensure objectives are met.

What you get

• Salary depending on experience and interview process: €100k – €120k
• A performance bonus, and after the first contract, the possibility to participate in a SAR (equity‑based) scheme
• All team members receive a €1.500 personal development budget annually. This can be extended upon agreement.
• Laptop, phone allowance, and all the tools you need
• 25 vacation days + the option to swap public holidays
• Flexible working & remote work options, including temporary work from South Africa
• Weekly team lunch at the office

Requirements added by the job poster

• 6+ years of work experience with Retention Strategies
• 7+ years of work experience with Conversion Optimization
• 7+ years of work experience with Online Marketing

Seniority level

• Director

Employment type

• Full-time

Job function

• Marketing
• Telecommunications