Customer Service Representative German Speaking

Vacaturebeschrijving

• Handle customer conversations in German. In your own way, without using scripts.
• Listen closely, ask the right questions, and find the best possible solution for the customer.
• Stay calm and professional when facing difficult questions or resistance.
• Help customers flexibly from your own workspace. Monday to Saturday, between 08:00 and 23:59.

• A salary of € 14,71 per hour.
• Up to € 45,- net per month for fast internet and your daily cup of coffee.
• 8% holiday pay, pension contribution, and 29 vacation days (based on a full-time contract).
• A legendary work atmosphere. Think summer events, pub quizzes, and online games with colleagues.
• A top-tier home office setup, including an office chair, laptop, monitor, and festive blue decorations.
• Flexible schedule that fits your life. So you can exercise, attend class, or do the school run.
• Coaching in your role and room to grow. Our training helps you get a little better every day.

• Speak and write fluent German. This will be assessed via a language test and roleplay.
• Reach Rotterdam Central Station within 90 minutes.
• Be at least 18 years old on your first workday (due to working hours).
• Handle stress and respond well to customer resistance.
• Availability on Saturday or Monday is a must.