Head of UX (m/w/d)

Head of UX Design (d/f/m) – Hamburg, Berlin, Hybrid

Job Purpose

This role is part of our Experience & Engineering team in the DACH region. We combine technology and experience design to create emotive yet conversion‑focused ideas, products, and campaigns at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market.

What You’ll Do

• Driving innovation and delivering excellence: As the UX Lead for key accounts or in new business, you’ll set the standard for user‑centric design and ensure that our work delivers strategic business impact.
• Delivery accountability: You are accountable for the department’s delivery excellence. You monitor quality and collaborate with the EMEA UX leadership team to develop new capabilities and processes that keep us ahead of the competition.
• Operational accountability: You proactively manage the department’s operational health as well as client and team satisfaction.
• Foster cross‑functional and international alignment: You will foster close collaboration with international teams across the EMEA region and with other crafts such as Strategy, Visual Design, Content and Teach, ensuring that our local UX practice does not operate in isolation but serves as a driving force for collective growth.
• Champion thought leadership: You will act as an internal and external voice, showcasing our pioneering work through speaking engagements and industry contributions to build our reputation as a growth innovation company.

What You Bring

• Work experience: Over 15 years of experience in UX and product design, combined with in‑depth expertise in complex digital ecosystems and fast‑paced agency environments, with proven experience working with large, international brands and complex stakeholder environments. Experience in e‑commerce is an advantage.
• Portfolio: A proven track record across the entire UX value chain—from in‑depth user research and strategic planning to hands‑on concepts and iterative testing. Your portfolio demonstrates high‑impact results and measurable business growth.
• Leadership: Over 10 years of people‑leadership experience. Managing and mentoring high‑level talent, such as Leads, Principals and Associate Directors, would be an added bonus.
• Operational Excellence: You know how to handle urgent requests or escalations with a performance‑ and solution‑oriented approach.
• Tech and AI savvy: You are curious about digital trends, AI and new technologies and committed to incorporating relevant innovations into your work.
• Communication and influence: The ability to transform complex UX strategies into persuasive pitches that convince senior stakeholders and establish the trust required for long‑term partnerships. Full professional proficiency in both German and English (C1 level) is mandatory.

We Offer

• Flexible, hybrid working policy (1‑2 days at the office, depending on location)
• Company pension scheme
• Occasional breakfast/lunch at the office, Smoothie Tuesdays
• Health contribution through the OpenUp platform
• €50 personal monthly allowance via dedicated benefits apps for daily expenses and lifestyle perks
• Future Bens – exclusive access to sustainable, healthy products at attractive deals
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

DEPT® is committed to diversity and inclusion. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.