Plaats

maastricht
Nederland
Nederland

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-06-03

Online tot

2026-08-02
EUR 20.00 HOUR

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Customer Service Representative

Randstad
Nederland maastricht
5 uur geleden

pbFunctieomschrijving /b /p pWith an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands. /p what we offer ul liGood salary /li liPersonal development and training /li liInternational environment /li liCustomer Service /li liMaastricht, The Netherlands /li li30-40 hours a week /li /ul who are you pYou always strive for perfect customer service. You have great communication skills and are able to communicate fluently in English. You always have your eyes on the result and you are stress resistant. /p ul liExperience in customer service or a similar position is an advantage; /li liA healthy dose of human knowledge and excellent communication skills, both spoken and written; /li liFluent level of English, both written and oral; /li liThe ability to remain calm in difficult customer situations; /li liEmpathy and a genuine passion to help the customer as best as possible; /li liAn eye for detail. /li /ul what will you do pThe Customer Service department serves all customers and prospective customers by handling all complaints for the entire range of Mercedes-Benz vehicles. All complaints are handled by telephone or e-mail. You are responsible for after-sales service issues, product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Mercedes-Benz organization. You ensure that customer concerns and queries are dealt with adequately, manage our services to customers and transfer product knowledge. /p ul liMain point of contact for customers for complaints and problems and handle them with a fast and professional response. The support is provided through various channels; /li liActivities related to information security, information management and privacy assurance; /li liAccurate recording of customer interactions, including complaints, solutions provided and feedback; /li liA proactive approach to further developing knowledge and skills to offer the customer the best possible solution; /li liActive research into the development and promotion of scientific initiatives and programs. /li /ul where will you work pThe Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Service Center is part of the Mercedes-Benz Global Customer Service Parts Division and works closely with other departments and divisions to create the best customer experience. /p ul liMultilingual; /li liMulticultural; /li liDynamic environment. /li /ul job application pDo you recognize yourself in this profile? Apply quickly by clicking the "Sollicitatie" button below! If you have any questions, please do not hesitate to contact us! /p Uiteraard staat deze vacature open voor iedereen die zich hierin herkent. bSollicitatieprocedure /b pJe maakt een 'mijn Randstad' account aan om te kunnen reageren op onze vacatures. Dit doe je automatisch wanneer je voor het eerst een sollicitatie afrondt bij Randstad, heel eenvoudig dus. Via je 'mijn Randstad' account beheer je gemakkelijk je gegevens en gaan je volgende sollicitaties nog sneller! /p

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Customer Service Representative

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Customer Service Representative

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