Plaats

geleen
Nederland
Nederland

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-06-03

Online tot

2026-08-02
EUR 20.00 HOUR

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Expert in Customer Service | Dutch | English

Randstad Professional
Nederland geleen
4 uur geleden

pbBedrijfsomschrijving /b /p pSABIC, located in Sittard, is a global player in the chemical industry. With twelve modern factories, including two naphtha crackers, SABIC produces essential raw materials for plastics and chemical products. With approximately 900 employees and a high-quality research center on the Brightlands Chemelot Campus, SABIC offers ample opportunities for technical professionals. /p pWhy Randstad Professional? /p pBecause of challenging roles at leading companies, a large network, and plenty of development opportunities! /p pWith us, you'll get every chance to grow further. Together, we'll look for assignments that match your ambitions and help you achieve your goals. We do this, for example, through coaching, but also by inviting you to interesting courses, knowledge sessions, and inspiring events. /p pThrough us, you'll gain access to a network of professionals and companies who are eager to share their knowledge and opportunities with you. /p pGood to know: You'll receive a WhatsApp message from us within 15 minutes of applying. We'll ask you a few short questions about your application to help you more quickly. Don't have WhatsApp? No problem! We'll contact you by phone or email. /p bFunctieomschrijving /b pJob description /p pAre you highly organized, a strong communicator, and ready to play a crucial role in the supply chain of a global industry leader? As a Expert in Customer Service | Dutch | English at SABIC, you will be the vital link between our customers, Sales, and Supply Chain. You will ensure a flawless Order-to-Cash process and directly contribute to customer satisfaction and business growth. /p pYour Role as a Expert in Customer Service | Dutch | English: /p ul liIn this dynamic role, you will manage the commercial and logistical needs of your assigned customer cluster. /li liYou will evaluate and translate external customer requirements into internal requests, securing an uninterrupted Order-to-Cash (OTC) process. /li /ul pHow you can be the impact: /p ul liAdditionally, you will participate in optimization projects and help drive our team's transformation agenda by leveraging modern tools. /li liProactive Supply Chain Management: Ensure efficient, reliable, and cost-effective customer service and complete OTC cycle management (including order handling, deliveries, complaints, forecasting, and cash generation) against agreed service levels. /li liProcess Gatekeeping: Execute and safeguard the Order-to-Cash work procedures for your area, coordinating closely with all internal and external parties involved. /li liFinancial Accuracy: Handle financial surcharges regarding additional logistical activities towards customers. /li liTroubleshooting: Anticipate disturbances in your assigned area to maintain uninterrupted OTC/PTP processes. You will undertake ad hoc analyses and take the lead in problem-solving, maintaining a full strategic overview of the business. /li liE-Commerce Innovation: Roll out, implement, and maintain e-commerce functionality and integrity in close cooperation with customers. /li liFuture-Proof Efficiency: Drive process efficiency by actively utilizing Artificial Intelligence (AI) tools to master and streamline the OTC process. /li /ul p /p pApply now and receive a WhatsApp message within 15 minutes with a few short questions, so we can help you quickly. /p pDon't have WhatsApp? We'll contact you by phone or email! /p bFunctie-eisen /b pJob Requirements: /p ul liEducation: Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field. /li li0–2 years of experience in Customer Service or logistics (ambitious starters are highly encouraged to apply!). /li liVery good command of the English language (both written and spoken). /li liPractical knowledge of SAP is required, along with ability to perform Order-to-Cash tasks in a hectic environment /li /ul bArbeidsvoorwaarden /b pTerms of Employment /p pWe offer a competitive employment package that aligns with the seniority of the position, including: /p pPrimary Employment Benefits /p ul liA good salary, dependent on knowledge and work experience. /li liOne-year contract with an option for extension, employed directly by SABIC after the firts year /li li1 x 13th month (paid periodically pro rata) /li li8.33% holiday allowance calculated over 12 monthly salaries. /li /ul pSecondary Employment Benefits /p ul liPension Plus scheme (from day 1). /li liNet €750 to set up your home office. /li liTravel allowance /li /ul pWork remotely is possible: 2 days from home, 3 in the office (startup period fulltime in office) /p

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Expert in Customer Service | Dutch | English

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Datum gepubliceerd

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Expert in Customer Service | Dutch | English

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