As a Customer Operations Coordinator, you’ll be responsible for managing daily order flows, stock monitoring, and information accuracy within a fast-paced international environment. You act as the key contact point between suppliers, transport partners, and internal departments, ensuring that orders are processed smoothly and deliveries happen according to plan. You’ll work primarily with data and systems, ensuring that all operational processes run smoothly and accurately. This role focuses on structured, detail-oriented, and proactive operational coordination, rather than commercial sales or logistics planning.This is a full-time, office-based position, offering the opportunity to be part of a dedicated and supportive operations team with a shared goal: excellence in service delivery. Your responsibilities include:
Acting as the main operational contact between clients, suppliers, and transport partners
Managing and processing daily orders in a real-time system
Monitoring stock levels and ensuring product availability and accuracy
Detecting and resolving potential issues proactively (e.g., delayed shipments, order discrepancies)
Collaborating with quality control, warehouse, and planning teams to ensure smooth execution
Maintaining precise order documentation and data integrity across systems
Supporting process improvement initiatives and contributing to team efficiency
Strong communicator with a direct and clear communication style
Fully on site. Shift work and occasionally working weekend shifts (approximately every 5–6 weeks, compensated with time off)
Requirements
Experience in a structured administrative or customer operations environment (e.g., order management, back office, insurance, customer support, or similar)
Strong affinity with systems, processes, and accurate data handling
Languages: German (B2-C1) and English.
Advanced computer literacy, particularly with Excel and ERP systems
Highly accurate, detail-oriented, and methodical in your work
Analytical and solution-oriented mindset
Strong communicator - professional, calm, and clear under pressure
Enjoys working with structured processes, routines, and data-driven tasks, focusing on operational coordination and administrative excellence.
Reliable team player with a proactive attitude
Own transport is required due to limited access by public transport
You will thrive in this role if you are highly organized, detail-oriented, and enjoy working with structured processes and data. You take pride in accuracy, can make quick, informed decisions, and are comfortable working independently while collaborating effectively with your team. This position is ideal for professionals who enjoy operational coordination and ensuring smooth, reliable workflows. If you see yourself in this role and are excited to make an impact, we welcome your application.Benefits
Salary: depending on experience and language skills
Holiday allowance: 8% of annual salary
Vacation days: 26 per year
Pension plan: Company contribution included
Training: Opportunities for professional and language development
Weekend shifts: Occasionally required, compensated with time off
Travel reimbursement: Provided according to company policy
Work environment: Office-based, collaborative team culture, modern systems, and direct communication lines
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