Operational Site Lead

Oversees the day-to-day execution of onsite scientific support objectives at customer facilities, ensuring productivity and delivery of high level scientific support services to customers. Supervises a team of scientists, scientific support supervisors and/or highly technical scientific support associates, either at a large site or multiple smaller sites in a geographic region. Sets operational priorities for the team, reviews completed work, and provides feedback to accomplish plans and deliver results effectively. Identifies opportunities to refine or enhance work methods, implementing adjustments to improve efficiency and the overall effectiveness of scientific support operations. Resolves challenges, like customer issues, within the scope of the services provided by analyzing relevant data and factors to develop informed solutions. Facilitates communication with external customers and internal teams to ensure mutual understanding and engagement across disciplines. Encourages a collaborative environment, supporting team members in achieving objectives while fostering alignment with broader scientific support services initiatives.

Operational Site Lead

Location: Nijmegen, Netherlands

Contract: Full-time | Initial 1-year contract with the possibility of conversion to a permanent position

• Serve as the primary liaison between the client and VWR Services.
• Lead and coordinate daily onsite service delivery activities.
• Manage overall program performance through operational reviews, KPI tracking, and performance reporting.
• Develop, monitor, and drive key performance indicators to support service excellence.
• Coordinate staffing, recruitment, training, associate development, and resource planning.
• Drive continuous improvement initiatives and support the implementation of new services and scope expansions.
• Ensure effective workload prioritisation, coordination, and execution of daily operational activities.
• Provide operational support and team coverage during periods of absence, holidays, or increased workload.
• Support Production, Quality Control, and Facilities teams as required to ensure uninterrupted service delivery.
• Collaborate effectively with internal teams, suppliers, and stakeholders in a matrix environment.
• Ensure adherence to safety, quality, and compliance standards across all service activities.

• Bachelor's degree in a scientific discipline or equivalent relevant industry experience.
• Proven people management experience, including recruitment, performance management, coaching, and employee development.
• Experience creating safety and operational documentation, including work instructions, risk assessments, and COSHH documentation.
• Knowledge of GLP, GxP regulations, and audit requirements.
• Experience with inventory and stock management systems and methodologies such as Kanban.
• Strong data capture, analysis, and reporting skills, with advanced proficiency in Microsoft Excel and other business systems.
• Experience working within laboratory, scientific, pharmaceutical, biotechnology, or regulated environments is preferred.

• Opportunity to lead a critical onsite services program within a dynamic scientific environment.
• Exposure to a broad range of operational, quality, and facility support activities.
• A collaborative and supportive team culture.
• Professional development and leadership opportunities.
• A full-time position with an initial 1-year contract and the potential for permanent employment based on performance and business needs.

Ready to make an impact? Apply today and join a team dedicated to delivering exceptional onsite services and operational excellence.