FVL Claims Specialist | German and English

• Review and classify incoming damage notifications and claims.
• Handle claims according to contractual, legal, and internal procedures.
• Determine liable party, amount of damage and compensation
• Collect and maintain supporting documentation such as photos, reports, and statements.
• Follow up on claims through to resolution and support related administrative processing.
• Analyse damage cases, identify root causes, and support corrective actions.
• Contribute to reducing damage rates and improving service quality
• Communicate with customers, carriers, suppliers, and internal teams on claim-related matters.
• Work with German market and customers, as well as Dutch. 

• Support the handling of operational incidents and quality deviations.
• Coordinate with logistics partners on corrective actions and follow-up activities.
• Identify recurring issues and support solutions to prevent future incidents.

• Maintain accurate claim data, documentation, and case updates in relevant systems.
• Creating reports/statistics/KPI files/flow charts
• Evaluate business partners service performance based on KPI

Requirements

• Fluent in German and English, both written and spoken.
• 3+ years of experience in damage & quality management in the finished vehicle sector
• You have relevant working knowledge of commercial law as well as transport law and transport regulations
• You have advanced knowledge of MS Office software
• Advanced negotiation & persuading skills, and analytical thinking
• You currently live in the Amsterdam region.
• Higher vocational education in logistics or good a similar field 
• You hold full working rights in the Netherlands. This client can not offer sponsorship for this position.

Benefits

• Full-time position, 40 hours per week
• Competitive salary starting from €44,000 gross annually, including 8% holiday allowance
• Monthly allowance
• Gym membership contribution
• Hybrid working, with up to 2 days per week from home
• Subsidised language courses
• Pension scheme

Application Procedure