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Senior ProServe Cloud Architect - Travel & Hospitality, AWS Professional Services - Benelux


AWS is seeking an exceptional Senior ProServe Cloud Architect to join our team supporting one of EMEA's most strategic partnerships in the travel and hospitality sector. In this role, you'll work directly with a leading global travel platform to architect and deliver transformative cloud solutions that redefine customer experience at scale. As the technical bridge between ProServe Account Executives and Shared Delivery Teams, you'll translate complex business challenges into innovative, scalable AWS solutions. You'll own the technical narrative—from initial discovery through solution design and delivery—ensuring every engagement drives measurable business impact for one of the world's most influential travel technology companies. Design solutions that handle millions of customer interactions across global markets, leveraging AWS services including Amazon Connect, AI/ML, and real-time data processing Shape the future of travel technology by implementing omnichannel customer service platforms, personalization engines, and intelligent automation Partner directly with customer engineering and product leaders to drive cloud adoption and modernization initiatives Work across the full AWS stack—from serverless architectures and containerization to data analytics and AI-powered customer insights Coach customer teams on cloud best practices, DevOps automation, and operational excellence while building lasting technical relationships This is a customer-facing role requiring travel to client locations across EMEA to deliver hands-on professional services and strategic guidance. Operate as the technical conduit between ProServe Account Executives and Shared Delivery Teams, ensuring proposed solutions are realistic, achievable, and optimized for customer success. Lead initial scoping, design, and engagement planning to accelerate deal closure and drive customer lifetime value. Define cloud operating models and drive enterprise transformation initiatives. Partner closely with Account Managers, Shared Delivery Teams, and AWS service teams to ensure seamless solution hand-off and successful implementation. Knowledge Leadership: Mentor and train team members, create reusable artifacts, and drive process improvements across the organization. You'll lead technical pre-sales activities—designing architectures, scoping engagements, and presenting solutions to both technical teams and executives. Internally, you'll collaborate closely with a multicultural, large account team including ProServe Account Executives, AWS Account Managers, Solution Architects, and Shared Delivery Teams across EMEA. Beyond customer-facing work, you'll mentor team members, create reusable artifacts, and stay current on AWS services and travel industry trends. You'll solve complex problems like architecting omnichannel customer service platforms handling millions of global interactions, designing real-time analytics solutions, modernizing legacy applications, and implementing AI/ML-powered personalization—all while defining cloud operating models that enable organizational transformation. About the team The Professional Services team at AWS is responsible for assisting enterprise customers as they shift to the cloud by incorporating our services into their overall architecture. We work hand-in-hand with customer teams and AWS partners to provide deep expertise in the architecture, design, development, and implementation of cloud computing initiatives that result in real business outcomes. As part of our team, you’ll accelerate the adoption of our products all while advocating for the success of our customers. 7+ years of IT platform implementation in a technical and analytical role experience - 3+ years of cloud architecture and solution implementation experience - Bachelor's degree, or 10+ years of professional or military experience Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

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