Customer Care Representative | German

• Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
• Responsible for the German market and when necessary, also other international markets (mainly for the UK).
• Enter all customer orders in accordance to provided process and SLAs
• Responding to customers in accordance with established SLAs
• Issue return authorizations (RA’s) for repairs and credits under company guidelines
• Provide follow up contacts to customers as needed
• Phone and email based troubleshooting of medical devices and software
• Maintain logs, records, and files manually and electronically
• Other duties as assigned

Requirements

• 2 years’ experience in a customer service department strongly preferred
• You are fluent in German and English (written and spoken)
• Excellent communication skills
• Work independently or as a team member with reliable, on-time, and consistent attendance
• Flexible, accurate and detailed oriented
• Open minded and driven
• Candidates must live in the Netherlands (Amsterdam area preferred), candidates who live abroad unfortunately cannot be considered

Benefits

• This is a long term position
• The start date will be end of September
• The salary is between: € 40,000.-- and € 41,000.-- per year gross, including 8% holiday allowance
• The company will offer a contract directly, start with 1 year
• This is a full time position, from Monday - Friday
• The company reimburses travel costs
• Hybrid (2 days a week in office) model

Application Procedure