Plaats

Hillegom
Nederland
Nederland

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-09-16

Online tot

2026-11-15
EUR 15.00 HOUR

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Customer Service Associate II

Avantor Sciences
Nederland Hillegom
1 dag geleden

pAre you a service-minded and solution-oriented person who enjoys customer interaction? Then this meaningful role might be just right for you! /ppWith Avantor Fluid Handling, you'll be part of Europe's leading distributor of laboratory products. As a Customer Service Representative, you'll develop within a dynamic industry while strengthening customer relationships and enhancing the service experience. In this role, you will be the key link between Avantor and its strongBiopharma customers, /strong building and maintaining strong partnerships. You'll work in a skilled, collaborative team and engage closely with colleagues across purchasing, logistics to ensure smooth support for our customers. /pBR/pExecutes day-to-day customer service tasks according to defined procedures and standards. Handles recurring customer inquiries and issues, such as order status updates or product defects, by applying prescribed solutions. Key responsibilities include logging customer interactions into the system for record-keeping and follow-up, escalating unresolved issues to higher-level support, ensuring timely resolution of customer complaints and providing basic product recommendations based on customer needs and ensures compliance with company policies while maintaining a high level of customer satisfaction. For more complex issues, uses past experience and available resources to resolve the problem effectively. Communicates with customers to provide clear and accurate information, offering explanations when necessary to ensure understanding. /ppstrongAvantor Fluid Handling /strongis seeking a motivated strongCustomer Service Representative /strong to join our team in Hillegom. /pBR/ullistrongEducation /strong: MBO/ Bachelor's degree in Administration or similar field /lilistrongExperience: /strong Several years of applicable experience in a customer service role /lilistrongPreferred Qualifications: /strong /liliGood organization and time management skills /liliStrong communication skills in English, and good level of Dutch is required /liliProficiency in MS Office Suite including MS Excel /liliKnowledge of Exact, Epicor or similar ERP system is a plus /liliGood business understanding and ability to grasp company processes and routines /liliThrives in a fast-paced environment and enjoys multitasking and problem solving /liliMotivated to learn, curious, and engaged /liliSolid collaboration skills and a positive attitude /li /ulpstrongHow you'll thrive and create an impact /strong /pulliOwns the customer request and experience from initiation to conclusion /liliManage inbound customer communication regarding service status, orders, and issues /liliCoordinate and expedite customer orders, ensuring timely resolution of challenges and accurate documentation /liliOversee the order processing, from initial entry through to final shipping, guaranteeing smooth and efficient processing /liliMaintain comprehensive records and documentation to uphold operational efficiency, compliance standards, and organizational integrity. /li /ulBR/pWe are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. /pBR/

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Customer Service Associate II

Plaats

Contract

Datum gepubliceerd

Online tot

Customer Service Associate II

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