Plaats

Amsterdam
Nederland
Nederland

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-09-16

Online tot

2026-11-15
EUR 15.00 HOUR

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Senior Systems Engineer

CSC Corporation Service Company
Nederland Amsterdam
1 dag geleden

Job DescriptionJob Title: Senior Systems EngineerLocation: Amsterdam, Luxembourg, UK, EMEAWork schedule or timing: 8.30 AM to 5.30 PM CET/GMTWork Model: HybridIntroduction to the roleThe Senior Systems Engineer is a Tier 2 support and engineering role responsible for the reliability, security, and continuous improvement of the organization’s document management platforms, with a focus on Laserfiche and iManage. The role provides deep technical troubleshooting and administration, owns platform configuration and operational runbooks, and partners with business stakeholders, security, and vendors to ensure document services meet availability, compliance, and information governance requirements.This position is ideal for an engineer who combines strong production support capability with a pragmatic engineering mindset—someone who can stabilize services, drive improvements, and guide users and teams toward effective adoption. The salary range for this position is 50,000 - 60,000.Key Responsibilities: Provide Tier 2 support for document management platforms (Laserfiche and/or iManage), resolving incidents escalated from Tier 1 and owning issues through to closureTroubleshoot across platform, integrations, client components, authentication, permissions, and downstream dependencies (e.g., storage, search/indexing, email, Office integrations)Participate in major incident response, providing technical leadership, structured diagnosis, and clear stakeholder updatesContribute to root cause analysis (RCA) for recurring or high-impact incidents and drive corrective and preventative actionsAdminister and maintain platform configuration including:Repositories/workspaces, document types, metadata, templatesFiling structures, retention settings (where applicable)Search/index settings, performance configuration, and capacity managementSupport platform upgrades, patches, and vendor releases (impact assessment, coordination, post-release verification)Implement, test, and validate configuration changes aligned to change management processesAssist with access reviews, audits, and controls evidence (logging, traceability, change records)Where applicable, support workflow automation and routing (e.g., approvals, records routing, notifications)Coordinate with internal engineering teams and vendors to resolve integration defects and implement enhancementsAssist in maintaining system documentation and operational evidence supporting internal and external audit needsCreate and maintain runbooks, support guides, configuration documentation, and standard operating procedures (SOPs)Build knowledge articles to improve Tier 1 resolution rates and reduce repeat incidentsIdentify recurring failure patterns and implement improvements to reduce incident volume and improve stabilityImprove monitoring and alerting for platform health (services, indexing, storage, capacity, integration endpoints)Drive operational maturity: standard changes, automation of routine tasks, measurable service reporting Required Skills & Experience: Demonstrated hands-on experience administering and supporting Laserfiche and/or iManage in a production environment is a requirementStrong understanding of document management concepts:Metadata and classificationSearch/indexing and retrievalPermissions/RBAC modelsRecords/retention conceptsExperience supporting end-user and business workflows on document platformsStrong troubleshooting skills across:Authentication/SSO and directory services (e.g., AD/Azure AD/Entra ID concepts)Windows Server services and application stacksWeb applications, APIs/integrations, and client componentsMonitoring/logging and incident diagnosticsExperience with ITSM processes (incident, problem, change) and working to SLAsTypically 5+ years in systems engineering, application support, or platform administrationExperience in a regulated or compliance-focused environment is preferredStrong ownership mindset and ability to drive issues to resolutionClear communicator with the ability to explain technical topics to non-technical audiencesExcellent documentation discipline and attention to detailComfortable working across time zones and coordinating with global teams and vendorsAbility to prioritise effectively in a high-volume operational environmentBachelor’s degree in IT, Computer Science, or equivalent practical experienceITIL Foundation (or equivalent service management experience)Vendor training/certification for Laserfiche and/or iManage (preferred, if available)Microsoft / Security fundamentals certifications are a plusWhen applying for this role, please note that additional background checks may be carried out and an original of your criminal record (n*3) may be requested as evidence of integrity justified with regard to the specific needs of the position to be filled.CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.We encourage candidates to apply directly to our website and not through third-party sources.Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. At CSC, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions. CSC is a great place to work with smart and dedicated people.We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.Full timePosting Date: 2026-06-12

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Senior Systems Engineer

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