Plaats

Utrecht
Nederland
Nederland

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-09-17

Online tot

2026-11-16
EUR 20.00 HOUR

Report this listing

Service Delivery Manager

Tetra Pak
Nederland Utrecht
2 uur geleden

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.Job SummaryAt Tetra Pak, we help food producers deliver safe and sustainable food solutions worldwide. We are looking for a Service Delivery Manager to lead our field service team in the Netherlands and ensure the high-quality delivery of maintenance, upgrades, installations and troubleshooting services for our customers.In this role, you will lead a team of approximately 10–12 Service Engineers and play a key role in developing people, improving service delivery and supporting customer satisfaction. You will report to the Customer Service Operations Director France & Benelux and work closely with customers, planners, account managers and technical specialists.What you will doLead, coach and develop a team of approximately 10–12 Field Service EngineersSupport competence development and ensure resource readiness for current and future customer needsEnsure services are delivered safely, efficiently and according to agreed quality standardsDrive customer satisfaction through strong service performance and issue resolutionSupport engineers in troubleshooting and resolving complex technical challengesCollaborate with customers and account teams on continuous improvement initiativesWork closely with planning functions to optimize resource utilization and service deliveryDrive employee engagement, performance and operational excellenceMonitor departmental performance, utilization and profitabilityEnsure compliance with company policies, health and safety requirements and HR processesWe believe you haveFluent in Dutch and EnglishTechnical or engineering degree, or equivalent experienceExperience in food processing, packaging or related industries is an advantageProven experience in service operations, field service management or technical customer supportExperience leading and developing teams, including remote employeesStrong communication and stakeholder management skillsCustomer-focused mindset with a practical approach to problem solvingGood understanding of mechanical, electrical and automation systems50% willingness to travel regularly within the NetherlandsWe Offer YouA variety of exciting challenges with ample opportunities for development and training in a truly global landscapeA culture that pioneers a spirit of innovation where our industry experts drive visible resultsAn equal opportunity employment experience that values diversity and inclusionMarket competitive compensation and benefits with flexible working arrangementsApply NowIf you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at . Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Solliciteren

Service Delivery Manager

Plaats

Contract

Datum gepubliceerd

Online tot

Service Delivery Manager

Meer banen van je zoekopdracht

Zelfstandig Werkend Kok I (3 FTE) – 91 Spices Rotterdam

Projectleider | Voorbereiding Renovatie en Transformatie | Barendrecht

Technisch Operator 5 ploegen

Bezorger

Onderhoudsmonteur - Alleen voor inwoners van Nederland

Projectcoördinator | Service en Onderhoud | Rotterdam

Medewerker Assemblage

Automonteur Wegenwacht Nuth

Geneesmiddelenonderzoek BR0078-2753-GRQ (Vergoeding van €6.829,-)

BSO Pedagogisch Medewerker via in Gelderland, Gelderland-Zuid, Ingen • o.a. BSO

Bijbaan Vakkenvuller

Leerling Elektromonteur

Partner Development Representative | German