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Customer Service & Receptionist


h2Samenvatting /h2Are you skilled at resolving issues, setting priorities and remaining professional in challenging situations? As a Customer Service Agent, you will be the key point of contact between ASML and various DHL departments, ensuring effective communication and smooth day-to-day operations. Good work!h2Over de functie /h2pJoin the team as a Customer Service Receptionist and take responsibility for coordinating communication between the client and various DHL departments, while supporting both customer service and on-site reception activities. The role combines customer service, operational support and reception responsibilities. Communication will take place via email, ticketing systems and telephone. You will be responsible for investigating issues, coordinating actions, providing effective solutions and maintaining a high level of customer satisfaction. The position requires full on-site presence due to the reception responsibilities. /ppKey responsibilities include: /pulliHandle customer inquiries and ticketing requests /liliInvestigate SAP and operational issues /liliCoordinate communication between the client and DHL teams /liliFollow up on customer requests and pending issues /liliSupport reception, receive and manage visitors /li /ulpWorking hours /ppYou will work in a day shift from Monday till Friday /pulli8:00 - 4:30 pm /li /ulh2Over het bedrijf /h2pDHL Weert is part of a global logistics leader that strives for excellence every day. The company provides a positive and supportive working environment where collaboration and teamwork play a key role in achieving success.At DHL Weert, the working atmosphere is both professional and enjoyable, with a strong focus on efficiency and a dynamic, energetic environment. Thanks to a strong team spirit and a positive attitude, the fast-paced warehouse operates smoothly and continues to grow and develop. /ph2Wat wij vragen /h2ulliGood command of English, both spoken and written /liliGood practical knowledge of Microsoft Office /liliBasic understanding of logistics and supply chain processes /liliExperience with SAP or another ERP system is considered an advantage /liliStrong communication and interpersonal skills /liliAbility to remain calm and effective under pressure /liliA team-oriented attitude and commitment to providing a high level of support /li /ulpThese requirements are important for the Customer Service Agent position, but you are equally important to us. We would like to learn more about your experience, skills and ideas. Show us what you can bring to the team! /ph2Wat wij bieden /h2ulliInitial on-the-job training provided by the company /liliHourly wage of 15,83 € /liliAdditionally an IKB allowance of € 0.41 for hours worked between 6:00 and 18:00 /lili8% holiday allowance /lili150% pay rate for work on Saturdays /lili200% pay rate for work on Sundays and public holidays /liliTravel allowance of up to €9.30 per day /liliLong-term full-time employment in a day shift system /liliBetween 38 and 40 working hours per week /liliCareer development and advancement opportunities /liliCompany events and activities that strengthen team relationships and contribute to a positive working atmosphere /liliA €200 gross employee referral bonus when the referred employee completes six full weeks of work /li /ulh2Meer informatie /h2pReady to make this position your own? Discover what it is like to work as part of the DHL team and see how much you can gain from this opportunity: . Applying takes only 2 minutes! Do you have any questions? Our team will be happy to help. Contact us by phone at or by email at . Good work! /p

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