IT Service Management Specialist (In-house)

As a Service Management Specialist at Corbion, you will shape global IT service delivery by optimizing ITIL-based processes and enhancing end-user experience. You own the ITSM toolkit (Topdesk today) and drive the transition toward ServiceNow, coordinating with internal teams and external partners. The role combines governance, process improvement, and platform stewardship to enable scalable, consistent IT services. You will work autonomously in a multinational setting and play a key part in a strategic IT transformation.

• Own and continuously improve ITIL-aligned processes (Incident, Problem, Change, Service Request)
• Act as functional owner of the ITSM platform (Topdesk) ensuring workflows, automation, and integrations meet business needs
• Lead preparation and execution of migration to ServiceNow with optimized processes
• Collaborate with external partners and ensure delivery against SLAs, KPIs, and XLAs
• Serve as escalation point and challenge vendors on service quality and contractual performance
• Define and monitor service performance metrics and translate data into improvements
• Lead service review meetings and implement continuous improvement initiatives
• Align stakeholders across IT and business to standardize processes
• Ensure governance of IT services including service catalog, workflows, and reporting
• Contribute to improving the overall user experience of IT services at Corbion

• 5-7 years in IT Service Management in a multi-vendor environment
• Bachelor’s degree in IT, Business IT, or related field; or MBO with proven Service Management experience and ITIL v4 certification
• Strong ITIL knowledge (v3/v4), ITIL v4 preferred (v3 Expert with v4 transition acceptable)
• Proven experience designing and improving ITSM processes (incident, change, problem, service request)
• Experience with ITSM tools Topdesk and/or ServiceNow (ServiceNow knowledge strongly preferred)
• Experience working with external IT service providers and managing vendor performance
• Ambitious, self-starting, with a focus on service excellence
• Strong stakeholder management and ability to align diverse interests
• Analytical, process-driven mindset and emphasis on user experience
• Fluent in English; Dutch a plus; based in the Netherlands

• self-motivation
• stakeholder management
• analytical mindset
• ITIL v3/v4
• Topdesk
• ServiceNow