Group Lead, GBS - Commercial Business Partner, EPDM

As Group Lead, you partner with Europe Zone leadership to drive the GBS/Global Commercial services agenda. You own governance, operating model, and performance delivery across Sales & Marketing for developed and emerging markets. You will steer the transformation roadmap, ensure executive-ready reporting, and enable measurable business outcomes. You lead a cross-functional, multi-country team to standardize processes and accelerate value creation in a fast-paced environment.

• Manage executive partnerships and governance, acting as trusted advisor and escalation point for Europe Zone and Market leadership.
• Define and lead the operating model with clear SLAs/XLAs, RACI, intake and controls; manage demand, capacity, and cross-market priorities.
• Drive end-to-end performance with service delivery leads; implement dashboards and executive reporting; ensure risk, data integrity, and continuity.
• Own the transformation agenda with benefits realization, automation, analytics enablement, and cross-functional collaboration.
• Build and scale a two-layer capability (market-facing Business Partners and SME domain experts) and develop a capability strategy with training pathways.

• Typically 12+ years in Commercial Ops, Sales/Marketing Enablement, Analytics/Insights, Strategy, or Transformation in global/regional contexts.
• Proven executive stakeholder management and governance leadership at Zone/BU level.
• Track record leading cross-functional, multi-market transformations with measurable adoption.
• Strong operating model and service management experience (RACI, SLAs/XLAs, intake, prioritization, performance frameworks).
• People leadership experience and ability to scale teams; FMCG experience required.
• Lean/Six Sigma/Design Thinking certification preferred (or equivalent CI leadership experience).
• Travel willingness and Amsterdam-based hybrid work arrangement.

• Executive communication and stakeholder management
• Cross-cultural leadership across multiple countries and time zones
• Structured problem solving and decision-making
• Operating model design and governance
• Performance management and data analytics enablement
• Process standardization, RACI, SLAs/XLAs