Sr Account Representative, Large Enterprise Commercial

In this role you will manage and grow strategic merchant relationships, guiding onboarding, product adoption, and ongoing support. You act as a trusted advisor to align merchant needs with PayPal’s strategy, driving sustainable value and partnership. You will collaborate across teams to ensure seamless onboarding and a positive merchant experience, while shaping account plans and revenue opportunities. This is a high-impact, cross-functional role at a company focused on inclusive, innovative payments at scale.

• generous paid time off
• healthcare coverage for you and your family
• flexible hybrid work model
• resources for financial security
• wellbeing support

• Collaborate with internal teams to influence process quality
• Identify and implement process improvements for efficiency
• Monitor account health and performance and provide actionable insights
• Develop and execute account strategies aligned with PayPal’s vision
• Drive revenue retention, upsell, and cross-sell to meet KPIs
• Negotiate complex commercial terms and contracts
• Oversee onboarding, integration, and ongoing merchant operations
• Coordinate cross-functional teams to deliver on account plans
• Forecast revenue and report on sales activities
• Leverage market insights to refine account strategies
• Foster executive-level alignment and long-term partnerships
• Mentor and inspire cross-functional team collaboration

• 3+ years of relevant experience with a Bachelor’s degree or equivalent
• Experience in account management, client success, or sales in payments/tech/financial services
• Strong knowledge of the payments industry and merchant needs
• Proven ability to manage and grow accounts and hit sales quotas
• Excellent communication and negotiation skills
• Proficiency with CRM tools (e.g., Salesforce)
• Ability to collaborate across product, engineering, and operations
• Analytical and strategic thinking with ability to identify growth opportunities

• Collaborative mindset
• Adaptability in a fast-paced environment
• Strong communication and negotiation
• Salesforce
• CRM tools
• Payments solutions knowledge