Sales Director, Retail

As Director of Sales, you will lead regional new business growth for a global AI-enabled cloud platform. You’ll shape the GTM strategy, align with Sales Operations, and drive revenue through close collaboration with Field Sales and cross-functional teams. You’ll recruit and coach a high-performing sales team, manage territory goals and forecasts, and engage C-level executives to uncover strategic needs. This role blends strategic leadership with hands-on execution to expand the customer base and strengthen partnerships, delivering measurable impact for ServiceNow’s enterprise customers.

• Build and lead a team of direct Sales Executives to drive new business growth in the region
• Develop regional sales strategy with Sales Operations for effective go-to-market and competitive positioning
• Territory planning, relationship and opportunity development; support Field Sales in closing opportunities
• Recruit, coach and mentor team; define territories and quotas; set performance expectations
• Manage and report forecasts and pipeline to the business
• Achieve annual sales goals quarterly and annually
• Engage in C-level meetings to understand customer business requirements
• Build relationships with Solution Consulting, Business Units, Professional Services, Marketing, Partners, and ServiceNow executive team
• Retain and grow existing customers through regular non-sales engagement for excellent customer experience

• Experience integrating AI into work processes, decision-making, or problem-solving
• Proven track record in new business sales with presentations and negotiations at C-Level
• Strong ability to recruit, coach, and manage a sales team
• Strong strategic thinking with analytical and financial planning skills to meet/exceed quotas
• Ownership of accurate CRM reports and quarterly forecasts
• Experience driving sales processes and collaborating with Sales Operations
• Ability to understand IT’s bigger picture and business drivers
• Ability to build long-term strategic and senior-level relationships
• Adaptability in fast-changing, growing environments
• Strong business and financial acumen; self-motivated leadership; collaboration and high performance
• Proven partner relationships and ability to grow revenue via partner ecosystem
• Ownership of pipeline generation activities driven by marketing or partners
• Knowledge of the Retail sector

• leadership
• coaching
• collaboration
• AI integration in business processes
• CRM management and forecasting
• sales process optimization