Plaats

Nederland
Nederland
Nederland

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-10-27

Online tot

2026-12-26
EUR 20.00 HOUR

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Service Desk Support Engineer

Tech mahindra
Nederland Nederland
Andere
8 uur geleden

The Service Desk & Onsite Analyst will provide first line technical support to users and troubleshooting for end-users, both remotely via the service desk and in-person at specific onsite locations. The successful candidate will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of user’s problems, which may range from straightforward to more complicated technical issues. Serve as the first point of contact for IT support via phone, email, chat, and ticketing system * Maintain accurate documentation of issues, solutions and processes in the IT service management system * Troubleshoot and resolve IT issues, escalating out of scope categories to Level 2 or relevant teams when necessary * Assist with account setup, password resets, and access management in Active Directory and other systems * Support office and remote users in troubleshooting VPN, email, collaboration tools, and other enterprise applications * Conduct basic IT training for end-users on common issues and best practices if necessary * Assist in onsite support activities, including hardware deployment, desk setups, and meeting room tech support * Provide on-site installation, repair and maintenance services * Travel to various onsite locations as required to support operations * Participate in IT asset management by tracking and managing hardware and software inventories * Work independently and collaboratively within a team * To ensure that breaks are pre-approved by SME, Team Leader or Manager * To maintain a high degree of customer service for all support queries and adhere to all service management principles * Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI *Modern Desktop Administrator Associate, MCSE, Software Development/Application support * Level of expertise L1 – L2 On-site or Remote Support * Application Support: Prior experience in Application support/Software development, IT Service Desk * IT Awareness: Experience with Microsoft 365, Active Directory, and common enterprise applications * Tools: Familiarity with ticket systems such as ServiceNow, Jira, HPSM, BMC Remedy, Monitoring Tools, CA Service Desk or similar * Basic understanding of IT security best practices * C1/C2 level Dutch language skills in combination with excellent English language * Strong customer service and communication skills, both verbal and written * Job Type: Full-time

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