CLX Squad Lead, EU

In this role you will lead Lemonade’s Dutch Claims Experience Team to deliver efficient, industry-leading claims handling. You’ll mentor and manage experienced CLX advocates while striving to elevate the customer experience. You’ll work in a fast-paced, AI-driven startup culture, using data insights to guide improvements and KPIs. You’ll partner with stakeholders to ensure seamless claims and strong operational performance, shaping the future of our claims experience.

• Oversee day-to-day operations of the Dutch claims team
• Train and coach claims experience advocates
• Delight customers while beating KPIs
• Report data-driven trends and insights to internal/external stakeholders
• Serve as the main contact for all Dutch claims inquiries

• 3+ years of claims-handling experience
• 5+ years in a leadership role managing and coaching a claims team
• Proficiency in Dutch and English
• Desire to work in a dynamic startup environment
• Empathetic, patient, and positive approach
• Ability to work in an office at least 2 days a week
• Commitment to learning and adapting to AI-enabled workflows

• empathy
• patience
• positive attitude
• data-driven insights
• KPI reporting
• data analysis