Associate Director, Strategic Accounts & Retention | A…

In this high-visibility leadership role, you will drive strategic enterprise growth across Europe, expanding Libra’s presence in the region’s top law firms and corporate legal departments while leading customer retention and digital revenue initiatives. You’ll work closely with the CEO and senior leaders to secure major legal-tech deals and build a high-performing team across growth and customer success. This role blends strategic dealmaking with retention-led growth to scale Libra’s AI platform in a fast-growth market.

• 36-hour work week
• commission scheme
• personal choice budget
• home office allowance
• commuting allowance
• hybrid work setup

• Lead market expansion across the top 50 European law firms and top 100 corporate legal departments
• Coach and support senior cross-border Account Executives on complex, multi-country opportunities
• Develop account penetration, competitive displacement, and account-based growth strategies
• Develop executive-level relationships and engage senior stakeholders at target organizations
• Lead negotiations and commercial strategy for high-value enterprise agreements
• Lead a team of three Retention Managers across multiple regions
• Drive customer adoption, value realization, and renewal outcomes
• Own churn management, retention programs, and executive business reviews
• Oversee e-commerce performance across European markets and channel partners
• Optimize digital sales channels, conversion performance, and lead hand-off processes
• Drive continuous improvement through data, analytics, and commercial insights
• Develop and inspire a team of seven commercial professionals
• Partner with Sales, Marketing, Legal Engineering, Finance, and senior leadership
• Present business performance, forecasts, and strategic recommendations at executive level

• 8+ years of success in enterprise SaaS, legal technology, or professional services sales leadership
• Proven experience winning and managing complex, multi-country enterprise deals
• Track record of exceeding new business targets and delivering sustainable growth
• Experience leading high-performing sales, retention, or customer success teams
• Strong executive presence and ability to influence senior stakeholders
• Commercially astute, data-driven, and comfortable operating in fast-growth environments
• Experience in legal tech or professional services is advantageous
• Fluent English; Dutch and/or additional European languages are a plus

• executive presence
• data-driven decision making
• cross-functional collaboration
• enterprise SaaS sales
• customer success/retention management
• data analytics and performance metrics