Hardware Reliability Lead

In this role you own the reliability and future-proofing of ONE HUNDRED’s hardware ecosystem across Europe, with a focus on access gates. You will reduce hardware failures, ensure high uptime, and enable field technicians through clear documentation and remote support. You will translate field realities into structural improvements, collaborating with suppliers to build scalable, maintainable hardware. This is a hands-on, impact-driven leadership opportunity in a fast-growing scaleup.

• freedom and personal responsibility
• gross salary 5,000–6,000
• laptop and phone allowance
• great workplace in Amsterdam Noord
• international fast-growing company
• enthusiastic team

• Own the technical performance and reliability of powered hardware across European locations
• Set the technical direction and identify areas for improvement
• Develop the vision for access gates and future hardware, driving reliability and maintainability
• Build, test, and develop hardware so technicians can install/maintain independently
• Ensure reliability of access gates, connected devices, payment systems, and in-location hardware
• Improve hardware quality, reduce defect/failure rates, and manage spare parts
• Provide back-up support for payment modules and other devices (e.g., Payter, massage chairs, vending machines, face-scan devices)
• Coordinate troubleshooting with suppliers, manufacturers, and technology partners
• Train technicians remotely and on-site, translating hands-on knowledge into documentation and SOPs
• Coordinate preventive and corrective maintenance within agreed service levels
• Monitor uptime and performance via CMMS, identify recurring issues, and drive structural improvements
• Support international roll-out and testing of new hardware

• Several years of experience with physical hardware, electromechanical systems, electronics, or connected devices
• Track record of improving hardware quality and reliability (defect/failure reduction, maintainability design)
• Hands-on with tools; capable diagnosing and repairing hardware
• Experience coordinating suppliers, manufacturers, or maintenance partners
• Ability to translate hands-on knowledge into documentation and training
• Familiarity with preventive/corrective maintenance and performance reporting
• Practical, curious, calm under pressure; takes ownership
• Willingness to travel across Europe (~1 weekend/month)
• Professional English; Dutch is a plus
• Valid driving licence
• Multi-site or fleet experience is a plus

• hands-on mindset
• ownership
• clear communication
• electromechanical systems
• electronics
• connected devices