Senior Functional Application Manager

In this role you will manage and optimize a portfolio of SaaS applications within ESM, Collaboration and AI to enable global operations. You’ll bridge business needs with IT, ensuring a stable, future-ready application landscape while leading continual improvement. You’ll collaborate in a small global team to support implementations, releases and lifecycle management, driving impact across offices and production facilities.

• Excellent benefits package
• Minimum 29 holidays (plus 10 via purchase)
• Collective pension scheme
• Health insurance with employer contribution
• Bonus scheme eligibility
• Bicycle scheme for tax benefits

• Functional management and optimisation of core SaaS apps
• Resolving incidents and providing end-user support
• Analyzing business needs and translating into requirements and user stories
• Managing stakeholders across business, IT, and external vendors
• Onboarding, lifecycle management and continuous improvement of applications
• Assisting with implementations, releases, testing activities and UAT
• Coaching and supporting junior/medior colleagues

• Bachelor (HBO) or equivalent
• Minimum 8 years’ experience in Functional Application Management
• Experience with SaaS and cloud-based applications; ITSM experience is a strong advantage
• Experience with testing, implementations, and application lifecycle management
• Knowledge of ITIL principles and best practices
• EU passport or valid work permit for The Netherlands
• Proficient English and Dutch (spoken and written)
• Occasional travel

• Pragmatic, hands-on and solution-oriented
• Analytically strong with ability to maintain overview
• Strong communication and stakeholder engagement
• SaaS and cloud-based applications
• ITSM solutions
• Testing, implementations and UAT