Institutional Service Team Lead Amsterdam

In this hands-on leadership role in Amsterdam, you drive exceptional service delivery for institutional clients by building and empowering a high-performing team. You ensure SLA-adherence, oversee governance and risk controls, and act as the escalation point for internal and external stakeholders on complex initiatives. You’ll work closely with cross-functional partners to understand client needs and deliver proactive, value-driven support. This is an opportunity to shape service quality in a dynamic, international financial services environment.

• Develop and grow the team through delegation, coaching and training
• Ensure daily operations meet SLAs and deliver service quality
• Provide outstanding service to top institutional partners within TRE governance
• Build deep understanding of client businesses to deliver proactive support
• Maintain strong product knowledge and understand the operational setup
• Act as key stakeholder in large, complex projects and ad hoc initiatives
• Ensure WINs & PROs are maintained and updated
• Lead core people-management activities including KPI setting and performance conversations
• Foster a culture of trust, accountability and collaboration within the team

• Proven people leadership experience in client service or operations, ideally in financial services
• Demonstrated ability to meet SLAs, improve processes and deliver measurable outcomes
• Strong stakeholder management and client-first mindset
• Comfortable operating within governance, compliance and risk frameworks
• Ability to juggle multiple priorities in a fast-paced environment
• Solid product knowledge with a continuous learning approach
• Familiarity with internal knowledge/workflow tools is an advantage
• Fluent in English and Dutch

• client-focused mindset
• strong communication skills
• stakeholder management
• governance and risk framework awareness
• SLA management and process improvement
• product knowledge and operational understanding