Senior Manager, Global Business Services Transformatio…

As Senior Manager in EY’s GBS Transformation team, you lead high-impact enterprise services transformations across functions and geographies. You’ll shape transformation agendas with senior leaders, drive multi-workstream programs, and embed digital capabilities to unlock value and resilience. You’ll work in a collaborative, cross-disciplinary environment at EY, influencing markets and expanding client impact. The role offers visibility, growth opportunities, and a chance to shape EY’s GBS offerings in a global setting.

• competitive salary
• pension plan
• holiday allowance and annual bonus
• laptop and phone for work/personal use
• 34 days of annual leave
• mobility budget (lease car or transport sub)

• Lead senior client relationships with enterprise and functional leaders to align transformation priorities and drive performance at scale
• Build and coach diverse engagement teams, fostering a high-performance, inclusive culture
• Shape and deliver multi-workstream GBS transformation programs across strategy, operating model design, governance, and service management
• Drive digital transformation through automation, AI, and workflow technologies with strong governance and measurable outcomes
• Originate opportunities, lead proposals and client pitches, and contribute to market positioning and thought leadership

• 8+ years of consulting or industry experience in multifunction GBS or large-scale operating model change
• Experience leading GBS transformation across strategy, design, implementation, transition, governance, and service management
• Knowledge of automation, workflow, and AI in enterprise operations
• Strong KPI and value-driver understanding for GBS performance
• Proven ability to lead, mentor, and develop teams; executive presence to influence senior stakeholders
• Commercial acumen including account development, opportunity identification, and proposal development
• Excellent problem solving, facilitation, and client-ready output skills
• Proficiency in Excel and PowerPoint; experience with ServiceNow and Microsoft or similar transformation tools
• Fluent English; Dutch/French/German proficiency is a plus
• Established professional network and industry focus within GBS would be advantageous

• leadership
• stakeholder management
• communication
• Automation
• AI
• ServiceNow