Consumer Experience Global Innovation Manager

As CX Global Innovation Manager, you shape consumer desirability for Heinz recipe platforms by linking global innovation with regional markets. You lead learning, consumer and sensory research, and translate insights into action to drive growth. You collaborate across Innovation, R&D and regional teams to ensure offerings are both consumer-focused and locally relevant. This role sits within the CCX team, with a focus on scalable, evidence-based recommendations that accelerate pipeline progress.

• Own the CX learning strategy for Heinz recipe innovation platforms, guiding direction through consumer behavior, market opportunities and product desirability.
• Lead end-to-end learning plans in partnership with CIS and regional teams to ensure global relevance and scalability.
• Design and deliver consumer and sensory research aligned to milestones in collaboration with external agencies.
• Perform meta-analysis across global and regional data to ensure relevance and scalability of insights.
• Translate complex sensory and consumer learnings into clear recommendations and compelling narratives for decision-making.
• Partner with R&D to identify consumer-centric growth opportunities through technical platform insights.
• Deliver rigorous research programs with optimal use of budgets and resources.
• Influence cross-functional and regional stakeholders with integrated consumer and sensory recommendations.
• Contribute to commercialization and growth of Heinz innovation platforms, achieving recipe superiority for target consumers.
• Strengthen CX capability by shaping best practices, frameworks, tools and processes across the organization

• 8+ years of experience in Consumer Experience, Consumer Insights, Sensory Science, Innovation Research or related discipline
• Strong expertise in sensory and consumer quantitative and qualitative research methodologies
• Proven experience leading learning plans supporting innovation and product development
• Demonstrated ability to synthesize multiple information sources into strategic business recommendations
• Experience influencing cross-functional stakeholders within global matrix organizations
• Strong communication, storytelling and stakeholder management capabilities

• Strategic thinker who connects consumer understanding to growth
• Influential partner who guides teams to consumer-centric decisions
• Able to translate complexity into clear recommendations and business stories
• Sensory and consumer research methodologies (quantitative and qualitative)
• Learning plan design and execution
• Meta-analysis and data synthesis across consumer, technical and sensory data