Senior Sales Operations Manager, EMEA Central

In this role you partner with Sales Segment leaders to shape how Zoom’s sales organization operates and grows. You’ll bring analytical depth and strategic thinking to go-to-market challenges such as quota and territory planning, pipeline health, and executive reporting. You will design KPI frameworks, deliver insights, and influence senior leadership with clear, actionable recommendations. This role is Germany-based, fluent German is required, and you’ll work with cross-functional teams to drive efficiency and revenue growth. You’ll be exposed to high-impact projects like executive analyses, QBRs, and cross-functional process improvements that shape Zoom’s GTM strategy.

• benefits program
• hybrid work model
• remote work options
• Total Direct Compensation considerations
• location-based compensation structure
• employee well-being initiatives

• Evaluate complex business problems and translate into actionable recommendations with tracked success metrics
• Quantify market opportunity and advise on sales resource and quota planning in collaboration with Go-to-Market Insights
• Define and deliver KPIs across direct, indirect, SMB, and Enterprise segments
• Develop expertise on Sales Segmentation, Booking Policy, and Global Rules of Engagement; assess policy and privacy impact
• Co-lead executive analyses and presentations for QBRs and senior audiences
• Leverage Zoom’s sales tech stack to provide regular reporting on activities, product performance, and pipeline health
• Lead cross-functional initiatives to streamline processes and automate workflows to boost sales productivity
• Deliver connected planning across quota, territory, pipeline, forecasting, and GTM planning with Finance, Marketing, HR, and Sales Support
• Partner with Sales Enablement and systems teams to scope and implement tools supporting rep effectiveness and reducing ramp time

• 6+ years in Sales Operations, Sales Strategy, or Business Operations in a global SaaS or high-growth B2B environment
• Advanced proficiency in Salesforce.com, Google Workspace, and Excel; comfortable with other CRM and sales tech platforms
• Experience translating data into strategic recommendations for senior stakeholders
• Strong analytical and reporting capabilities with KPI, forecasting, and quota/territory planning experience at scale
• Experience leading cross-functional programs with multiple priorities in a fast-paced environment
• Outcomes-oriented with a track record of improving sales productivity and revenue program performance
• Bachelor's degree in Business, Economics, or related field; MBA or advanced degree preferred
• Fluent in German

• Stakeholder management
• Strategic communication with senior audiences
• Cross-functional collaboration
• Salesforce.com
• Google Workspace
• Excel