Solutions Architect (Software Implementation)

In this role you will guide post-contract integrations for customers, turning business needs into scalable technical architectures. You’ll lead API-focused design, own implementation documents, and serve as the technical point of contact throughout the lifecycle. Collaborating with engineering, product, and support, you’ll ensure successful go-lives and high customer satisfaction. The position sits within the Customer Experience team, offering visible impact across platforms and processes.

• Lead API solution design for customer implementations
• Create and own Implementation Design Documents (IDDs) covering architecture, API flows, data mappings, dependencies, assumptions, and risks
• Act as technical authority for customers, guiding troubleshooting and API/integration work
• Collaborate with Engineering, Product, and Tech Support to validate designs and drive product improvements
• Coordinate System Testing and User Acceptance Testing (UAT) to meet performance and reliability requirements
• Lead technical readiness for Go-Live, including cutover planning and post-deployment checks
• Provide Hypercare support after launch to maintain customer stability
• Serve as liaison between customer tech teams and internal stakeholders
• Apply light project management to track timelines and deliverables using internal tools
• Contribute to process improvements, documentation standards, and reusable patterns
• Support pre-sales/discovery with technical input and feasibility assessments
• Facilitate standard project management activities (kick-offs, deep dives, test plans, weekly status meetings)
• Post-implementation hyper care and transition to customer success

• 3–5 years of customer-facing experience in integrations, SaaS delivery, or logistics tech
• Experience with API and delivery tools (Postman, Observe, JIRA, Confluence, MS Office)
• Ability to identify and communicate technical risks and dependencies to diverse stakeholders
• Comfort in fast-paced, cross-functional environments
• Willingness to travel occasionally
• Experience with TMS/ERP integrations is highly desirable
• Fluent in English; Spanish or Italian a plus

• strong communication skills
• problem-solving and analytical thinking
• cross-functional collaboration
• API design and integrations
• System design documentation (IDDs)
• API tooling (Postman)