Operational Key Account Manager

In this role you serve as the liaison between customers and healthcare logistics teams in Rozenburg, driving customer-oriented solutions in air freight. You’ll leverage market knowledge and Excel skills to identify opportunities, present trends to the team, and lead projects that enhance service levels. You work cross-functionally with team leads and management to address challenges, align on KPIs, and keep a strong focus on growing customer value. This role offers impact through improving operations and shaping healthcare logistics for international customers.

• 28 vacation days per year
• 8% vacation pay in May
• 5% bonus in November
• favorable pension scheme
• DSV Academy training opportunities
• external logistics study opportunities

• Identify customer needs and advise on new opportunities with a focus on service
• Coordinate with team leads and the healthcare department manager on strategic discussions
• Share market trends, aviation and air cargo news with customers and colleagues
• Identify and pursue new opportunities; proactively respond to opportunities
• Present information and trends to customers and colleagues via MBRs and QBRs
• Lead various projects as project leader
• Collaborate closely with team leads to enhance customer-centricity
• Report KPIs to customers

• ≥4 years of freight forwarding experience in air cargo
• customer-oriented mindset and problem-solving skills
• ability to present to teams and customers with enthusiasm
• Certificate of No Objection (VGB) possibility
• proficient in Dutch and English for communication

• customer-oriented mindset
• problem-solving
• enthusiastic presentation
• Excel
• air cargo knowledge
• presentations (MBRs/QBRs)