Senior Account Manager Benelux - UpToDate

In this role you will own a Benelux client portfolio, with a focus on Belgium and the Netherlands, and drive strategic, value-based sales. You will engage senior stakeholders to articulate the ROI and value of UpToDate, while ensuring renewals and sustainable growth. You will collaborate with Sales and Customer Success to optimize adoption, manage the pipeline, and identify cross-sell opportunities. The position offers regional, cross-functional exposure and the chance to influence healthcare outcomes through market-leading decision support. Join a collaborative team and help shape long-term customer partnerships in a global leader.

• hybrid working model
• competitive salary with performance-based bonus
• company car
• laptop and phone
• opportunities for growth within a high-value solution portfolio
• collaborative team environment

• Manage and grow an existing client portfolio (hospitals, universities, medical institutions) in Benelux
• Drive contract renewals and ensure high retention
• Identify and develop cross-sell and upsell opportunities (e.g., Lexidrug)
• Build and manage sales pipeline to fuel new business growth
• Conduct value-based sales conversations with senior stakeholders
• Perform regular client visits (minimum four per year, including on-site)
• Analyze usage data to optimize adoption and demonstrate ROI
• Collaborate with Customer Success on onboarding, training, and engagement
• Maintain accurate activity and pipeline in Salesforce (CRM)
• Monitor market developments (including AI innovations) and translate into customer value

• Fluent in Dutch, French, and English
• Minimum 5+ years of experience in account management and/or field sales
• Proven experience in healthcare/medical/clinical solutions
• Strong track record in value-based selling and negotiating with senior (C-level) stakeholders
• Experience with CRM systems (preferably Salesforce)
• Excellent communication and presentation skills
• Proactive, self-driven with strong organizational discipline

• relationship-building
• trust-building
• resilience in complex negotiations
• Salesforce
• data-driven ROI analysis
• usage analytics