Teamleader Customer Service Healthcare

As a Team Leader in Healthcare Customer Service, you guide a skilled team within the Healthcare Logistics Centre to deliver reliable operations and high client satisfaction. You are hands-on in daily management, support complex client queries, and drive process improvements. You collaborate with warehouse, quality and account management to ensure smooth service delivery and implement changes. You actively coach and develop your team, shaping a high-performing, future-ready unit that partners with customers and internal stakeholders.

• salary commensurate with skills and experience
• 28 days’ annual leave and 8% holiday pay
• 5% bonus in November
• plenty of opportunities for personal development
• space and freedom to take initiative in an informal working environment
• great team to work with

• Daily management, coaching and development of the team
• Close collaboration with warehouse, quality and account management to deliver excellent service
• Support for new customer implementations and guiding operational changes
• Act as first point of contact for escalations, complaints and complex customer issues
• Optimise and digitise processes to enhance efficiency and quality

• At least 5 years of experience in customer service, contract logistics or supply chain management
• Experience in managing, coaching or supervising employees in an operational environment
• Experience in customer management, complaint handling and process improvements
• Knowledge of warehouse processes, inventory management and logistics services
• Strong command of Dutch and English (spoken and written)
• Ability to apply for a VGB (Certificate of No Objection)
• Higher professional education level

• Engaged and people-oriented leadership
• Visible presence on the work floor with genuine interest in colleagues
• Ability to build a strong, collaborative team and satisfy customers
• Knowledge of warehouse processes, inventory management and logistics services
• Experience with process improvements and digitisation