Senior Account Manager

In this role, you will manage and grow a portfolio of client accounts within Flexport, deeply understanding each client’s supply chain to deliver value through tailored solutions. You will collaborate with cross-functional teams globally to ensure a consistent and high-quality client experience, monitor health metrics, and drive adoption of Flexport products. You will shape multi-year supply chain roadmaps, uncover upsell and renewal opportunities, and act as a trusted advisor to help clients achieve their business goals.

• Navigate complex client organizations to build trusted relationships with executives and stakeholders
• Hold regular client meetings to monitor account health and improve ongoing experience
• Identify, develop, and close upsell, cross-sell, and renewal opportunities
• Monitor client financial health and ensure stable payment schedules
• Lead onboarding efforts and define standard operating procedures
• Scope and guide implementation timelines for new opportunities and clients
• Coordinate with global counterparts to maintain a consistent account management experience
• Monitor client metrics with Global Operations to meet expectations and resolve issues
• Prepare and lead client touchpoints to communicate value and identify further opportunities
• Architect 3-year supply chain roadmaps aligned to the client’s global goals
• Drive product adoption with client stakeholders to maximize Flexport value
• Regularly review and update client success criteria
• Continually expand knowledge of supply chain processes through training to act as advisor
• Utilize data (e.g., Salesforce) to monitor book of business health and improve the client experience
• Mentor and coach fellow Account Managers on client support and long-term partnerships

• 5+ years of experience in supply chain operations, sales/account management or client-facing role
• 2+ years experience in logistics, freight forwarding, or supply chain
• client-centric and focused on delivering client outcomes
• hands-on, process-oriented with strong problem-solving skills
• curious and proactive in understanding client needs
• high attention to detail and strong business acumen
• proven track record of (cross) selling a product
• experience with consultative approaches to grow customers

• client-centric mindset
• curiosity
• attention to detail
• Salesforce
• data monitoring and analysis
• operational workflow design (SOPs)