Customer Facing & order Management Team Leader Region …

As Customer Facing & Order Management Team Leader, you will guide and develop a regional team to deliver exceptional customer experiences and efficient order management. You will bridge Sales, Marketing and specialist teams to improve cross-functional processes and drive continuous improvement. You will coach staff, monitor service levels, and resolve complex issues to support regional business results. This role combines people leadership with hands-on execution in an international, fast-paced setting, based in Zeist or Mannheim.

• hybrid working environment
• professional development opportunities
• leadership development programs
• global organization
• meaningful impact on well-being

• Lead, coach and develop a team of Customer Facing & Order Management Representatives
• Foster a high-performance, customer-centric culture and continuous improvement
• Ensure excellent customer experience through effective handling of requests, escalations and order activities
• Monitor team performance against service levels, KPIs and customer satisfaction metrics
• Serve as escalation point for complex issues and work cross-functionally for timely resolutions
• Collaborate with Sales, Marketing, Supply Chain and specialist teams for seamless service
• Drive operational excellence and ensure adherence to established processes
• Provide coaching and development support to team members
• Analyze performance data to identify improvements in service, efficiency and satisfaction
• Lead continuous improvement initiatives across customer service and order-to-billing processes
• Ensure workload management and resource planning within the team
• Build strong relationships with internal and external stakeholders across the South Central region
• Promote best practice sharing and standardization across the wider Customer Service organization

• Proven experience in Customer Service, Order Management, Customer Support or related field
• Experience leading, coaching or supervising teams in a customer-facing environment
• Fluency in French and English, both written and spoken
• Experience with CRM systems and customer interaction tools
• Strong stakeholder management and communication skills
• Excellent leadership, coaching and people development capabilities
• Strong analytical and problem-solving skills with a data-driven approach
• Ability to prioritize and manage multiple activities in a fast-paced, international environment
• Experience driving process improvement and operational excellence initiatives
• Collaborative mindset with ability to influence across functions and levels
• German, Dutch, Spanish or Italian is nice to have

• customer-centric mindset
• leadership and people development
• collaboration and cross-functional influence
• CRM systems
• customer interaction tools
• data-driven decision making