Account Manager (Mid Market)

In this role you will own and grow strategic relationships with SaaS clients, ensuring they derive maximum value from Meltwater’s platform. You will lead renewals, identify expansion opportunities, and collaborate with Customer Success and Renewals teams to drive long-term growth. You’ll engage stakeholders, monitor usage, and negotiate pricing to protect and expand key accounts. This position offers a collaborative culture, professional development, and a clear path to career progression in a global leader.

• flexible paid time off
• 8% holiday allowance
• gym membership discounts
• CalmApp subscription
• hybrid work style
• family leave program

• Manage renewals and expand relationships within assigned accounts
• Identify and pursue upsell/cross-sell opportunities
• Collaborate with Customer Success to drive ongoing engagement and solution utilization
• Partner with Renewals Representatives to ensure retention and negotiate pricing
• Cultivate strong stakeholder relationships and monitor usage for renewal/expansion strategy
• Inform renewal and expansion approaches by tracking customer usage patterns
• Counter competitive threats during renewal negotiations
• Drive sustainable, long-term growth post-transition from Client Acquisition

• Bachelor's degree or higher
• Interest in building a career in client management and revenue growth
• Proactive, results-oriented mindset with willingness to learn
• Strong communication and relationship-building skills
• Excellent written and verbal communication in Dutch and English
• Willingness to work in a hybrid setup and be in the office 4 days a week
• Legal eligibility to work in the country of hire

• strong communication
• relationship-building
• proactive mindset
• results-oriented
• cross-functional collaboration