Business Applications Lead Service

In this IT-focused role, you translate business process needs into functional designs for data, process, and technology, guiding solution delivery and adoption. You’ll oversee solution design, estimate impacts, and ensure compliant, flexible implementations. You lead change management to realize benefits, provide production support, and enforce governance across IT controls. You work with cross-functional teams to embed best practices and drive continuous improvement in a global, sustainability-minded environment.

• Performance-Based Bonus 12.5%
• 31 Days of Annual Holiday
• Pension Plan
• Hybrid Working (3 days in office, 2 days from home)
• Commuting cost coverage or car reimbursement
• Exclusive discounts on Canon products

• Translate business requirements into functional designs and solution designs across process, data, and technology
• Drive delivery and implementation of IT solutions in the business
• Lead change management and adoption to ensure benefits realization and metrics tracking
• Provide production support with risk assessment and incident/problem resolution
• Ensure compliance with ITGC/ITAC controls and manage data migration and release processes
• Contribute to solutioning policies, maintain domain knowledge base, and mentor junior team members

• 8+ years IT experience with 5 years in a relevant domain (Sales, Service, Marketing, SCM, Finance, HR)
• Excellent IT delivery skills and knowledge of IT Operations and Compliance
• Experience managing change management and rollout of projects across multiple countries
• Proven ability to convert business requirements to functional designs and drive solution delivery
• Strong problem solving, decision making, and communication skills
• Experience with ServiceNow (Field Service Management, ITSM, CSM is a plus)
• Experience with Salesforce Service Cloud
• Experience with Oracle EBS, CPQ, and legacy systems is a plus
• Understanding of IT governance and controls (ITGC/ITAC) is desirable

• strong communication and interpersonal skills
• leadership and mentoring
• customer-focused
• ServiceNow
• Field Service Management
• ITSM