Customer Collaboration & Value Creation FBNL - Locatio…

In this role, you will act as the main interface between Supply Chain and strategic customers to strengthen collaboration and align execution with business goals. You will drive improved service levels, cost efficiency, and customer satisfaction while advancing continuous improvement in operational performance. You’ll work within a cross-functional team to manage demand, forecasts, and risk, contributing to strategic projects including product launches and logistics optimization. This is an opportunity to shape value-driven partnerships at a global consumer health company and be part of a transformation agenda.

• Develop and maintain strong relationships with customer Supply Chain teams
• Coordinate cross-functional collaboration on operational processes and resolve day-to-day issues
• Improve forecast accuracy through collaboration with Sales, Marketing, and customers
• Coordinate promotions and reduce stock imbalances
• Monitor and analyze Supply Chain KPIs (SFA, SFB, OSA, CTS, SAMBC)
• Identify and deploy process improvements and support strategic projects (product launches, system changes, logistics optimization)
• Ensure cross-functional alignment with Sales, Planning, Logistics, IT, and Finance
• Identify supply chain risks and define mitigation plans; support digital transformation initiatives

• Experience in Supply Chain, logistics, or customer-facing roles in CPG/FMCG
• Understanding of end-to-end Supply Chain processes
• Proven ability to build strong customer relationships and deliver tailored Supply Chain solutions

• Ability to negotiate and collaborate in cross-functional and matrix environments
• Strong analytical thinking and problem-solving
• Thrive in a dynamic environment and manage competing priorities
• Proficiency in Excel
• Power BI or similar reporting tools
• Strong data analysis and reporting capabilities