Account Director

In this Account Director role, you will own and grow a high-value client portfolio, shaping long-term success and profitable growth. You’ll steer cross-functional teams to deliver complex, multi-market projects within an AI-enabled offering that enhances end-to-end delivery. You will turn client insights into strategic briefs, manage escalations, and provide executives with actionable recommendations. This position offers impact through building trusted relationships and driving measurable growth for a leading global marketing services partner.

• Own and grow key client relationships as a senior point of contact and trusted advisor
• Develop long-term relationship strategies aligned with client growth ambitions
• Identify and pursue commercial opportunities, ensuring healthy revenue and profitability
• Oversee the delivery of multiple, complex scopes of work, ensuring projects are on time, on budget, and of the highest quality
• Translate client needs into clear briefs and scopes, balancing client value with business objectives
• Resolve complex client concerns and manage escalations professionally
• Partner with creative, operations, and finance teams to align client priorities with business capabilities
• Provide strategic insights, reports, and recommendations to inform client decisions and internal planning
• Lead and mentor Account Managers and Executives, fostering a culture of collaboration and commercial focus

• Language Skills: Dutch and English fluency (written and spoken)
• Client Leadership: success in managing high-value client relationships at senior level
• Commercial Acumen: ability to identify and convert revenue opportunities while ensuring profitability
• Operational Expertise: scoping, budgeting, and delivering large, multi-market projects
• Team Management: experience in developing and mentoring high-performing account teams
• Client-Obsessed: strong curiosity about client businesses and growth
• Strategic & Insightful: use data and market trends to shape account strategy
• Collaborative Leader: ability to inspire cross-functional teams for best-in-class client experience
• Comfortable with difficult but collaborative conversations internally and externally

• collaboration
• client-centric mindset
• strategic thinking
• project scoping
• budgets and financial management
• multi-market project delivery