Account Manager, Large Enterprise Commercial

In this role you will drive merchant success for large accounts, overseeing onboarding, product adoption, and ongoing support. As a trusted advisor, you align merchant needs with PayPal’s strategy and work cross‑functionally to enable growth. You will lead complex projects, negotiate terms, and monitor account health to reduce risk and increase value. You will cultivate strategic relationships and identify opportunities for upsell and cross‑sell, contributing to sustainable revenue. This position sits in a fast‑paced, globally focused payments environment that rewards collaboration and customer impact.

• hybrid work model
• generous paid time off
• healthcare coverage for you and your family
• financial security resources
• wellbeing programs
• inclusive culture

• Lead complex projects with diverse scope and establish methods for new assignments
• Drive product adoption and enablement of key PayPal products for merchants
• Advocate for merchant needs with cross‑functional teams to support sales motion
• Support merchant retention and identify upsell/cross‑sell opportunities
• Develop and execute account strategies aligned with PayPal’s vision
• Negotiate and manage contracts to achieve mutually beneficial outcomes
• Monitor account health and mitigate risks to merchant satisfaction
• Oversee onboarding, integration, and ongoing merchant operations
• Coordinate cross‑functional teams to deliver results and forecast revenue

• 8+ years of relevant experience with a Bachelor’s degree or equivalent
• Strong knowledge of the payments industry and merchant needs
• Proven success in account management, client success, or sales
• Experience building strategic account plans and achieving sales quotas
• Expertise in developing senior‑level relationships and acting as trusted advisor
• Cross‑functional collaboration with product, engineering, and operations
• Excellent communication and negotiation skills
• Proficiency with CRM tools, e.g., Salesforce

• collaborative
• strategic thinker
• excellent communicator
• CRM (Salesforce)
• payments and fintech products
• e‑commerce and merchant services