Technical Application Specialist (TAS) - Molecular dia…

In this role you will be the technical advisor for Abbott Molecular Diagnostics across Benelux, enabling product implementation, troubleshooting, and customer success. You will collaborate with sales, service, and global experts to ensure high-quality support and knowledge sharing. This position offers exposure to innovative molecular diagnostic technologies and cross-functional teamwork in a dynamic healthcare environment. You will help shape product adoption and support continuous improvement efforts with customers and partners.

• dynamic customer-facing role
• cutting-edge diagnostic technologies impacting patient care
• international collaboration across markets
• continuous learning and career growth
• collaborative and inclusive work environment
• competitive compensation and benefits package

• Provide first- and second-level technical and application support via phone, email, chat, and on-site visits
• Serve as a subject matter expert for Abbott Molecular Diagnostics assays, applications, and laboratory systems
• Investigate technical issues, diagnose root causes, and deliver effective troubleshooting solutions remotely or at customer sites
• Manage escalated customer cases and coordinate cross-functional activities for timely resolutions
• Develop and deliver technical and application training programs for customers, distributors, and internal teams
• Support product demonstrations, customer evaluations, user group meetings, congresses, and exhibitions
• Partner with Sales and Marketing to provide technical expertise during customer interactions, tenders, and commercial activities
• Support new product launches, laboratory implementations, and adoption of new assays and systems
• Ensure accurate documentation of customer inquiries and complaints per quality, regulatory, and operational requirements
• Facilitate communication between regional and global technical organizations for knowledge sharing and continuous improvement
• Monitor product performance trends and provide feedback for product enhancements and service excellence

• Degree in Molecular Biology, Biochemistry, Life Sciences, Medical Laboratory Sciences, or related scientific discipline; equivalent laboratory experience considered
• Experience in technical support, applications, product specialist, laboratory operations, or related role in molecular diagnostics, life sciences, or healthcare
• Strong understanding of molecular biology techniques (nucleic acid extraction, PCR, etc.)
• Proven ability to troubleshoot complex technical issues and provide customer-focused solutions
• Experience delivering technical training, presentations, and product demonstrations
• Excellent communication and interpersonal skills with ability to build relationships across teams
• Fluency in English and French; good working level of Dutch; additional languages are a plus
• Strong organizational skills; comfortable in laboratories, remote support, and cross-functional projects
• Proficiency with Microsoft Office and quick learning of technical software systems
• Proactive, resilient, and solution-oriented mindset for exceptional customer experiences

• strong communication
• relationship-building
• customer-focused
• molecular biology techniques (PCR, nucleic acid extraction)
• technical troubleshooting
• technical training and demos