Head of Customer Insights, Europe

In this role you will elevate Adyen’s voice and merchants’ perspectives across Europe, translating feedback into market strategy and shaping industry dialogue. You will lead pivotal insight initiatives, including advisory boards and merchant communities, to position Adyen as a trusted partner. You’ll convert deep customer insights into compelling narratives and influential industry participation. This is a strategic, externally-facing role working with cross-functional teams to impact the European payments landscape. Join a mission-driven team that champions the customer voice at scale.

• Develop and publish high-impact thought leadership content and lead executive conference speaking strategy
• Partner with Marketing, PR, and Communications to amplify brand through media and industry channels
• Drive event strategy across Europe to maximize customer and market impact
• Debate and present on European payment trends, regulatory frameworks, and card network rules
• Represent Adyen in industry boards and forums, translating regulatory developments into insights
• Design, launch, and steward the European Customer Advisory Board and merchant feedback communities
• Integrate customer perspectives into internal product innovation and commercial strategies
• Engage cross-functionally to influence ecosystem stakeholders and drive meaningful change

• 5+ years of hands-on experience in payments, acquiring, or merchant fintech
• Fluent in European payment trends, regulatory frameworks (e.g., PSD3, open banking, instant payments)
• Proven track record as keynote speaker, panelist, or executive moderator
• Experience shaping product strategy and roadmaps through customer insights
• Proven ability to build and scale Customer Advisory Boards and engage enterprise accounts
• Experience representing a company in industry forums and influencing external stakeholders
• Leadership in a global, matrixed organization
• Strategic, entrepreneurial thinking with strong storytelling abilities

• Executive presence
• Storytelling and narrative shaping
• Cross-functional leadership
• Strategic thinking
• Public speaking and stakeholder management