IT Support Center Analyst

In this role you will provide 1st and 2nd level IT end-user support across phone, email and in person, with onsite maintenance duties. You will work to ensure smooth IT operations at auction sites, collaborating with 2nd/3rd level teams and ITSM processes. The role supports sales and daily service delivery in a fast-paced, global environment, with travel and on-call rotation. You will help maintain productivity and enterprise collaboration worldwide.

• Provide 1st/2nd level end-user support via phone, email and in person
• Perform onsite IT maintenance and support during site builds/renovations
• Log, track and monitor IT operations interactions using the ITSM tool
• Collaborate with 2nd/3rd level IT staff to resolve issues
• Diagnose and resolve hardware/software issues or escalate as needed
• Document resolutions and contribute to knowledge articles
• Proactively research questions and advise users on appropriate actions
• Prioritize work queues and manage urgent incidents for timely resolution
• Adhere to standard IT Operations procedures and perform regular preventative maintenance
• Configure and test workstation setups and new configurations
• Travel to auction sites as required and participate in rotational on-call shifts

• 3+ years’ IT Support/Operations experience
• Windows and Mac computer support knowledge
• Excellent customer service and communication in English (written and spoken)
• Strong problem-solving and practical thinking
• Ability to prioritize in high-pressure environments and multi-task
• Team-oriented, self-motivated and self-directed
• Experience in a collaborative, cross-functional environment
• Rotational on-call work and potential overtime
• IT-related education or industry certification preferred (ITIL knowledge)
• Good organizational skills and ability to work with non-IT customers

• customer service orientation
• clear communication
• problem-solving
• Windows support
• Mac support
• ITSM tooling